Did not have a good experience.
In my experience the customer service at Fashion Avenue was terrible. The staff members that were there at the time were incredibly rude and dismissive, save for one person who was sort of helpful. I'm generally an easy-going person but could not overlook that level of unnecessary rudeness. I would not ever go back there to buy or to sell.
Great selection, easy to shop.
Fashion Avenue is always worth a look. Their high-end selection is among the best in town, always including some pieces straight from their editorial contacts in NYC. Prices are appropriate and they keep their inventory at a shoppable level. A newly-added vintage section is a much-needed addition to the local scene. The staff is knowledgeable and parking is easy on the street or in the ramp directly behind the shop. Clients can enter from either the front or back of the store.