Horrible service, 3 out of 4 jobs done incorrectly.
would never recommend them. Had troubles with the basic fixes they did and now a new problem popped up. Just paid to have a sewer backup fixed caused by the cap they had replaced that was the wrong cap.
I don't enjoy walking around in sewage or having my things covered in sewage. I would imagine other people wouldn't either so I would steer away from them.
Wouldnt' use again or recommend.
They fixed what needed to be fixed and haven't had a problem since but they did need to come back twice to fix minor things (hot water didn't work, stove didn't work). The plumber apologized and was really nice. When I called the office the first time/second time to complain (When I pay $150/hr I expect things to be working when done) they were nice as well and said that shouldn't have happened and would have manager call about refunding a portion for the hassle.
They never called back so i called back a week later and left a message for the manager. I got a call from the plumber saying they had told him to call me to say that he hadn't charged for a $15 coupling and he wasn't really sure why they had him calling since he was just a worker but if I wanted to call to try to hassle for more money I could. Again, he was nice enough, but it was really uncomfortable they had him call me.
I gave up because clearly they don't really care about their customer service and don't want to deal with it. I just won't use them again and would not recommend them
Editorial Review. Family owned since 1967, updating bathrooms and performing repairs for residential and commercial customers. 24-hour emergency service.
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