Randy Lane & Sons Plumbing Inc.

Doesn't Recommend

535666

Joined 4 years ago

Horrible service, 3 out of 4 jobs done incorrectly. would never recommend them. Had troubles with the basic fixes they did and now a new problem popped up. Just paid to have a sewer backup fixed caused by the cap they had replaced that was the wrong cap.

I don't enjoy walking around in sewage or having my things covered in sewage. I would imagine other people wouldn't either so I would steer away from them.

Doesn't Recommend

0933Mpls

Joined 4 years ago

Wouldnt' use again or recommend. They fixed what needed to be fixed and haven't had a problem since but they did need to come back twice to fix minor things (hot water didn't work, stove didn't work). The plumber apologized and was really nice. When I called the office the first time/second time to complain (When I pay $150/hr I expect things to be working when done) they were nice as well and said that shouldn't have happened and would have manager call about refunding a portion for the hassle.

They never called back so i called back a week later and left a message for the manager. I got a call from the plumber saying they had told him to call me to say that he hadn't charged for a $15 coupling and he wasn't really sure why they had him calling since he was just a worker but if I wanted to call to try to hassle for more money I could. Again, he was nice enough, but it was really uncomfortable they had him call me.

I gave up because clearly they don't really care about their customer service and don't want to deal with it. I just won't use them again and would not recommend them

Recommends

Contributor

Joined 10 years ago

Editorial Review. Family owned since 1967, updating bathrooms and performing repairs for residential and commercial customers. 24-hour emergency service.