Randy Lane & Sons Plumbing Inc.

10/29/09

Horrible service, 3 out of 4 jobs done incorrectly

by 535666 at Citysearch

would never recommend them. Had troubles with the basic fixes they did and now a new problem popped up. Just paid to have a sewer backup fixed caused by the cap they had replaced that was the wrong cap.

I don't enjoy walking around in sewage or having my things covered in sewage. I would imagine other people wouldn't either so I would steer away from them.

• Pros: None
• Cons: Cost me extra to fix their mistakes

07/20/09

Wouldnt' use again or recommend

by 0933Mpls at Citysearch

They fixed what needed to be fixed and haven't had a problem since but they did need to come back twice to fix minor things (hot water didn't work, stove didn't work). The plumber apologized and was really nice. When I called the office the first time/second time to complain (When I pay $150/hr I expect things to be working when done) they were nice as well and said that shouldn't have happened and would have manager call about refunding a portion for the hassle.

They never called back so i called back a week later and left a message for the manager. I got a call from the plumber saying they had told him to call me to say that he hadn't charged for a $15 coupling and he wasn't really sure why they had him calling since he was just a worker but if I wanted to call to try to hassle for more money I could. Again, he was nice enough, but it was really uncomfortable they had him call me.

I gave up because clearly they don't really care about their customer service and don't want to deal with it. I just won't use them again and would not recommend them

• Pros: They fixed it
• Cons: They had to come back twice, never returned calls