General Nanosystems INC
Minneapolis, MN 55414-3316
Phone: (612) 331-3690
User Reviews for General Nanosystems INC
01/18/2008 Posted by zimmee66
A bit about me: multicertified IT pro for 15 years, so this is not the opinion of a newbie or non-tech--your mileage may vary. I find these guys snooty: if you're not running the very latest gaming setup with blinky lights and stuff they look down on you. I've sent non-technical clients and family there and they've all found the place dripping with derision. Helpfullness rises exponentially when you start really throwing money around (i.e. a total new system) but to me thats not customer service. They also are not knowledgeable when it comes to real technical issues like networking, power supplies, etc. In other words their knowledge is a mile wide and an inch deep. And when they dont know something they just pretend. When I worked at a local PC/Apple retail joint I fired people who pulled that because it isn't in the interest of the customer or the store. Add to that that they are consistently overpriced (and*really* gouge on cables and other little stuff) and I think your better off online or another local PC place. I use them in a pinch but rarely.
Pros: have some nice gear
Cons: unhelpful, expensive
06/03/2007 Posted by ts_vaj
I was upgrading a computer with a new motherboard and ran into an odd problem. I had an idea of how to fix it but didnt have to hardware necessary......First, I took it to a local computer store and the lady there didnt know what the hell she was talking about...she couldn't help me....then I tried General Nanosystems....the guy there helped me out right away and we identified the problem and fixed it quickly....He didn't charge me alot for it either. I ended up buying a few things extra. They have knowledgeable staff with excellent service. I'd recommend them!
Pros: Knowledgeable staff...lots of computer support services available.
Cons: It's not close to where I live!
