Sawatdee

09/25/09

I Don't Know What It Is, But It's NOT Thai

by bobberdobber

This used to be one of my favorite places for Thai food. I don't know what happened, but last time my wife and I were there, the food was awful. It didn't even taste like Thai. We were trying to guess what the horrible flavor was in the Pad Thai and the best we could come up with was beef broth. It actually reminded me a little of Pho. Could the place have been purchased by Vietnamese people? I don't know, but everything we ordered was horrible. The prices have always been a bit on the high side, but it used to be worth it. No longer. We'll never go back.

• Pros: Used to be great
• Cons: Horrible food, horrible service

10/12/08

Does the customer get to be right here??

by emag1234

My first visit to this place for a friend's birthday. She loves (or should I say loved) this place and frequents it about 3 times a month. She loves spicy food and regularly orders her food at the 5 level each time she visits for the last year. When we went for her birthday, she decided to tone it down and ordered the spice at a level 3. When we got her food, hers was so spicy that she could not even eat it!

We had a hard time getting our server's attention and got the attention of another. Everyone looked at us with question as if they had no idea what to do if the food they delivered was unsatisfactory. Then to top it all off, the manager came over not to apologize but asked us "which one of you is the girl who ordered wrong". She continued to tell my girlfriend (mind you-a frequent customer of this establishment) that she was wrong, ordered wrong, and that she was not being true about how she ordered in the past. HONESTLY, why would someone ever make up their food order??? She was horrible--this was on Friday, October 10th at dinnertime. So whoever she was should definitely learn the phrase "the customer is always right" or at the very least have better customer service to her patrons.

My friend has now sworn off this establishment and will tell her co-workers. I will never go back as well and will be passing on my bad experience to all my friends, and co-workers. It is a shame.

10/10/08

Is this Thai?

by 8947

Um where do I start with this... Well if I could get past the waiter obviously being high on something and forgetting about my husband and I for 45 minutes the only thing I could complain about was the food.

I have no idea how people say this food is good. Its not authentic, terribly over spiced or bland (never a mixture of the two), and way way overpriced for Thai food. The spinach in my dish was absolute mush and the rice was not properly cooked. My husbands dish had little flavor and was lukewarm when delivered. We complained twice about the service to the manager and got nowhere. There was no apology or even a prompt that he would refill our glasses that had been empty for a good 1/2hour. There was also no sorry for your wait here's something to snack on while you wait for your food. Honestly there were 5 other tables with people at them. All of us waiting for food. No clue what was going on in the kitchen and I certainly didn't want to ask.

Overall Terrible Service! and even worse food.