Jax Cafe

02/03/12

Terrible service and terrible food!!!

by PatSh at Citysearch

don't waste your money here. Not sure why anyone would go here. It's old, dirty and the food is bland and very bad. Our steak was way overcooked and when we mentioned it the server just said, "oh, too bad.". Unbelievable!! Maybe she had been working there for too many years to know what customer service is. Our drinks were never refilled. Then we found a hair in our potatos and told the owner, who did Nothing! What a joke! I would never spend a penny in this place again...plus it's way overpriced!!!

07/18/10

Not What it Used to be

by prophetwebby at Citysearch

We went to Jax to celebrate my partner receiving his Master of Divinity degree in May. It is now July and I'm still angry. We put on the dog as his parents were visiting from Chicago. Drinks, oysters, appetizers, bottle of wine, and the anniversary chateau brion special. The bill was over $430.00. When serving the chateau, our waitress employed the assistance of a busser who hacked up the meat into two aggregiously uneven portions. The waitress was mortified and went to get the manager. He tried to manage ME instead of the situation. He asked what he could do to make the situation better. I told him it was no big deal..just throw on a small fillet and serve it to the smaller portioned guest. He then went into some litany about how we had plenty of food...why not eat what we have and if we were still hungry he would buy us dessert (dessert came with the anniversary special anyway.) He then went to call the owner who told him to cook me a steak. By that time the others at my table shared their portion with me off of their plates. How classy is that. He proceeded to give attitude and tried to humiliate us within earshot of other diners. I told him to leave us alone and not talk to us anymore. He couldn't resist getting a smart aleck comment in as we were leaving the establishment.

• Pros: Tasty food
• Cons: arrogant rude punk manager

10/08/09

Never a bad time

by Lizzard at Citysearch

I have been to Jax to celebrate some special life events and anniversaries and they have never let me down. Service is always wonderful, it is always perfectly clean and elegant. When I walk in I love seeing some "old timers" having a drink at the bar. From my first time to my last they have always been patient and understanding no matter how picky I was. A wonderful place to sit and really ENJOY a meal. The food is wonderful and I want to know how to have my food come out that good in my kitchen. I love that I have been treated with the same respect if I walked in looking my best or when I had only 5 min to get ready for my date.

• Pros: Wonderful Food, Service that never misses a beat
• Cons: none so far

05/19/09

I feel bad, but just a terrible experience

by Clivus123 at Citysearch

I feel bad as the reviews on here were quite good, but my experience was horrible. I usually will try a place twice just in case the first time was a fluke, but I just can't bring myself to go again!

I took my wife to Jax's Dec. 08. I called for reservations and specifically told them I was coming for anniversary. When we arrived, it took 30 minutes past reserved time to get a table. When we were seated, it was next to 2 tables, each with 10+ guys drinking to the point of falling over and extremely loud. The food was great, but completely overshadowed by the ambiance. My wife and I ate in complete silence because we could not hear each other talk. I did not complain as the entire restaurant was so loud, there was nowhere we could have moved. I do think the waiting staff should realize that a couple on their anniversary should not be seated by 20 drunk, loud men, however.

That night, I wrote an e-mail to Jax owner explaining my experience. I left my number, e-mail address, and home address and heard nothing back. If they don't have the time for me, then I don't have the patience for a 2nd visit.

Will not be going back.

• Pros: good food
• Cons: loud, poor waiting staff

02/06/09

worth it

by rillemx at Citysearch

I've been going here since I was a kid. The food is consistently delicious and although it's a bit pricey, you get what you pay for.