10/21/09

Dont waste your valuable time

by Not the maid

We had an appt for Saturday. We drove 2 1/2 hours to Richfield. We received a call and they told us they had to move our appt back 1/2 hour. When we arrived, the appt person told us she couldnt find our appt. -After 10 minutes she found it- it had been mis-filed in the "alteration" schedule (we didnt even have a dress yet!) We had to wait another 10 minutes (while the staff in their high heels stood around visiting with each other) When we finally got an assistant- she didnt seem to want to hear what we were looking for ( all we wanted was CHIFFON!!!) She grabbed a few dresses, then hurried off to wait on several others. - There were no chairs to sit on while my daughter tried dresses on.

I dont think she noticed when we walked out. I have been in retail and sales all my adult life. A few suggestions for Davids: 1) Dont over book appts 2) Be attentive to your clients needs 3) make your changing areas comfortable for client s ( HELLO! People shopping for a wedding- typically dont shop ALONE) Make sure you have adequate, comfortable seating.-- 4) Dont put on "airs" ....... Suggestions for brides, mothers of brides, and bridesmaids: GO ELSEWHERE!

• Pros:  nice floor displays
• Cons: worst floor staff start to finish

10/04/09

Excellent Customer Service

by Zani

I would go back there again, they were extremely friendly, and nice to work with.

Amazing how you get great customer service when you are nice to those serving you!

• Pros: Very helpful
• Cons: none

07/23/09

The Worst!

by cbcathy

My future daughter-in-law got her dress as well as the bridesmaids here but hated to give them the business because the customer service was so bad. We were called that the bridesmaids dresses had arrived to we went to pick them up only to find out they only 2 out of 3 had come in, so we had to make another trip once they figured out where the 3rd dress was. I called to see if I could come up to try on dresses for myself. I was required to make an appt. I showed up on time & checked in but waited for 15 minutes. They paged the lady that was supposed to help me & she came up & started complaining right in front of me to the front person how she didn't have time. They called someone else up and 10 minutes later she came, stuck me in a room & never came back. I had to keep dressing & undressing to go get sizes/different styles. I assumed that if an appt was required I would be able to get some help. It was TERRIBLE. I complained on the way out to the front person who sits right at the entrance to the store only to get a rude reaction from her. It is SO unfortunate that a business like this is able to survive. We really wish we never would have gone there in the 1st place. Spread the word...this place treats people like they're doing you a huge favor by letting you buy something there instead of as a valued customer who is spending a lot of money and would like to have her wedding dress shopping experience be special. You should have the option of zero stars because I would guess that is what they would get by most customers who have had the misfortune of buying/shopping there.

• Pros: Price
• Cons: Customer Service