Anthony S.

Joined 0 days ago

Everything was excellent, I was even notified of a voluntary recall. The outside tempertature did pre-empt a car wash, however.

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Kevin K.

Joined 0 days ago

Overall went very well. The person I made the appt. with was out with a sick child so Paul stepped in and took care of me. He helped walk me through what was covered by my service contract and door ding / scratch warranty. I said I wanted window tinting done and he was quick to point out what was doable on that visit. I appreciated his knowledge, honesty and the follows ups messages he provided throughout the day as the car was worked on. I timed my return to Motorwerks based on his information and he was accurate within a few minutes which was much appreciated as well. No waiting around!

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Jennifer J.

Joined 12 days ago

Pleasant. I usually dread going to a dealership for service because my past experiences with Ford was awful.

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Barbara E.

Joined 12 days ago

One aspect of providing great service is to be a great listener. I was concerned about a foul smell from the vents on a cold start. Paul lifted the hood and talked about the importance of clearing leaves and debris that accumulate either side of the filter, and also pointed out mouse droppings and the impact of these foreign materials relating to the air intake—good to know! Paul furnished this information without dismissing my concern, and the micro filter was replaced under warranty.

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Matthew G.

Joined 14 days ago

My experience was great. This is the first service appointment that I had for our Mini and could not be more pleased. Tucker knew that i was from Rochester and he made a point to mention that he would do everything he could to get my car in and out since I had a long drive. On top of that, I found the waiting area quite comfortable. The donuts and coffee are a very nice touch. Overall, I had a great experience. Thanks a lot!

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Karen L.

Joined 19 days ago

Service engine light soon came on after scheduled repair. Paul explained what would need to be done ahead of time, let me know what scheduled maintenance was coming due and gave me the costs as far as they could be approximated at that time. He also reminded me about the extended warranty I have on the car and said he'd call me with times and costs once they had diagnosed the issue. This is exactly the information I am looking for when I come in for service and Paul did it quickly, politely and made me feel welcome and that my business was important to him.

IMPORTANT: I do not wish my comments used for marketing purposes and I do not agree to the terms listed below. I want to submit my comments for Paul but not for marketing or publicity purposes. You should have an opt-out option.

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Phil P.

Joined 26 days ago

Very thorough and friendly. Attentive to detail, offered good options (including money-saving alternatives). Kept me up-to-date on vehicle progress.

Tom G.

Joined 1 month ago

Steve Youngs, my service advisor, and the woman who greeted me as I checked in my car were both first-rate.

Samer A.

Joined 1 month ago

Overall very satisfied, very helpful team, greatly efficient! Leo did a great job facilitating the whole process even though working hours were over! This was highly appreciated

Douglas O.

Joined 1 month ago

I purchased my BMW originally from Bellevue BMW and had a great relationship with that dealership. At the time I had two residences and recently closed down my apartment in Bellevue, WA. The car was transported here and this was it's first service appointment with you, a completely new dealer to me.John did a great job of making me feel comfortable to confident at every step.