I know pizza and this was the worst ever!!!!!.
I have ordered American pie pizza for a couple of years. First time I ordered it I was not impressed. I really wanted to order Dulono's which is unparalleled but I was in the neighborhood and I thought I would give it a try.
So, once I got the soggy overly cheesy pizza to my friend's house noone at the party would touch it! I tried a few pieces and decided to order Dulono's and toss this sloppy pizza in the garbage.
Later in that year I thought I would give it another try since the reviews were good overall. This time, the pizza was very good (not great) and it definitely changed my heart.
I work at a local hotel and many of my guests ask what pizza to order and I always direct them to American Pie instead of the national chains or even Sarpinos or Broadway, but after yesterday, I am going to make it my personal mission to tell every person at my job and elsewhere how much American Pie sucks!
So, I received a pizza last night that literally had sauce squirting out of the sides of every piece! The toppings were overdone and the pizza was cold! I called them and I was put on hold for 10 min! Then, they disconnected the call. I called back and then was placed on hold for another 10 min. I finally explained the situation to the employee and he said "What do you want me to do about it?" He explained because I had already eaten some of the pizza that he would not be able to make us a fresh one nor refund our money. The pizza was 20 plus tip and delivery charges.
I became upset and explained that anyone would refund the money to make a customer happy and he told me that if I explained that to the owner that he would laugh in my face!
I am appalled and surprised that American Pie thinks so highly of themselves that they can afford to talk to people like that! The pizza could have been fixed so easily but instead I spent 15 minutes arguing with the employee on the phone. Overall, the pizza was bad but the attitude of the owners and the employees makes the whole experience unbearable and I would tell anyone to never, ever, waste your money or time!
WHAT are these people ON?????. Please give American Pie a chance! I've lived right around the corner for 3 years, never tried it since my husband who has lived right here for 16 years said they had "weird" cheese. Our neighbor who used to work there claims it was actually a specialty, expensive mozz. I do not know and never will, but finally ordered from them and they are at our door before we can barely blink!! The food is hot, fresh, and of high quality. we love Broadway and Pizza Gallery. Please understand I am a food snob and do not eat Pizza Hut, Domino's, or anything like it. I frequent the fine steak houses we have in downtown Minneapolis. Since Mpls really does not have any truly G R E A T restaurants, Ruth's Chris and Manny's are about as good as Mpls has to offer. Hopefully my review will give you some insight- I really have no clue what these negative reviews are. Perhaps ex-employees? They are ALWAYS at my door in an instant with a smile and food so hot you have to let it cool to eat it! Can't believe I waited so long to try it, and it's literally 3 blocks from my home. Good job, American Pie! We love it!!!
used to love it...now I hate it! please read all.
Here's the deal, American Pie has been in business for a while. I am now 24 y/o and used to get american pie in high school because it was right across the street from my school. I used to think it was the best thing since sliced bread. I left the twin cities for a few years and came back a couple years ago. Last summer I decided order it again because they were open late and I had fond memories of their pizza. We went all out when we ordered, we got a pizza, wings, "cheesesticks", I was very excited. Our total bill was probably 30-40 bucks I don't quite remember.
That is where the good experience ended, after ordering it went all downhill.
We waited 2 hours for the food, I'm pretty patient but that's a little long to be waiting, I could have cooked all that myself by then. When the delivery guy got there he had a bad attitude...didn't say hello...just stared at me while I counted the cash to give him, handed me the food and walked away despite my attempts to exchange some sort of pleasantries. All that aside, I was still excited for the food. I opened the wings first and tried one, it was awful. It was cold, soggy and had no flavor. The cheesesticks which cost like seven bucks, were two small slivers of bread with some sprinkles of melted shredded cheese...also cold. And the pizza was also cold, hardly any sauce and tasted worse than dominoes cardboard crust. I was furious with the service and the food. I called back and talked to some kid maybe 16 y/o which is not surprising, but when I asked to talk to a manager, he claimed to be the manager and perhaps he was, but no manager I know would SWEAR AT UNSATISFIED CUSTOMERS!!! I told him I would like a refund and would return all the food if the driver came back and I would give him another tip for the trouble. The "manager" said somethinge like..."There's no F***ing way our driver is going back out there..." I responded with some furious comments of my own completely taken back by this outburst from a "manager." I told him I would come down myself the next day...and I did.
My girlfriend and I brought all the food back to the store in richfield where we talked to a very unpleasant and child-like middle-aged man who could not believe that I didn't like the food. He literally could not understand the concept behind me being unsatisfied. I told him about the phone exchange with the "manager" and he informed me that his son was the manager the previous night...go figure...I then realized how a manager could be so rude. After explaining to this man probably 10 times (not exaggerating) that I thought the food sucked, he still couldn't believe it and stared at me with the dumbest blank look on his face and said..."Something else happened, this doesn't make sense.." I was starting to lose it, and just asked for my money back. The slow man refused to give me my money back and said (I will never forget this line for as long as I live)..."So, when you..uhm...go to a sit-down place to eat and order a bunch of food, try a few bites, and dont like it, you expect them to refund your money or give you more food?" Seriously, this man was not intelligent. I said YES!!!! especially if it's food I would normally love, but it's just poor quality. It's not like I was ordering an exotic food for the first time. WHO THE HECK WANTS COLD WINGS???!!!!!! Anyways the guy eventually and reluctantly gave me two coupons for free pizzas. and as I walked out the door, he said..."Have a nice F***ing day!"
This was an awful exerience and I would not recommend American Pie to anyone who enjoys a family atmosphere and quality food. If you do order from there, do not expect them to be friendly or treat you like a valued customer. My understanding is that it is family operated, the whole family is unintelligent and mean-spirited. DO NOT EAT THIS FOOD!!!!!
Worst Pizza in the world!!!. The meats have no seasoning, the sauce has no flavor (think of ketchup run through a strainer and applied to a cardboard type crust.) If this is an american pie then I say we should just let the Italians make the pizza.
GREAT food AND service!!!.
This is honestly the FIRST time I have went out of my way to set up an account and ACTUALLY write a review on here. I have thought about it but, never followed through BUT, American Pie Pizza deserves it!!
So, my family and I were driving to a Pizza Hut to have some dinner. The family is in town for the week from Nebraska, and they LOVE Pizza Hut! I saw the sign for American Pie and told them how they have a variety of good food to chose from, so we decided to eat there. We were promptly greeted. The person working the counter told us the specials, and was very patient as my family and I looked over their ENTIRE menu. We placed our order and had a seat. An employee came out and asked if we already ordered, and what we ordered. We said some sandwiches and a pepperoni pizza. She stated enthusiastically, "Our pepperoni is the BEST!" I was really hoping so.
Our pizza was out SO fast, we were like, did they know we were coming? Our sandwiches came out shortly after. Can I just say, the pizza was SO DELICIOUS!!! It was hot, fresh, and won the hearts of my family and I! It was thin crust and cut in squares, my fave! The sandwiches were HUGE and NOT lacking ANY cheese! Usually, restaurants kinda lack in the cheese department, but not here! WOW were they great!! I HIGHLY recommend the chicken cordon bleu sandwich! EVERY bite was DELICIOUS! And the potato wedges were hot, fresh, and cooked to perfection.
As we were enjoying EVERYTHING, the man behind the counter came out to see how everything was. We gave him GREAT reviews! He proceeded to offer us a free beverage for our patronage. WOW!! GREAT service, AMAZING food, ROCK STAR treatment, yeah, I'LL BE BACK MANY TIMES!!!
Thanks American Pie Pizza!!!!!
Great pizza, bad employees. This was our second time at American Pie tonight. Our family is quite large (7 people including a toddler) and we were trying to find a good pizza place instead of Little Caesar's, Pizza Hut or Dominos. The first pizza we got there was fantastic. Me and my husband got it for the kids and then thought we should have gotten another one. Tonight we went up there to pick up our pizzas (3 to be exact and they were fairly cheap, a special for $8.99 for a 2-topping large pizza.) Me and my husband had roughly $4.93 in quarters we wanted to get rid of in addition to $30 in cash. Not a problem I would not think. The first employee, I would say is around 16-years-old, not a problem; however, she did not know how to count the money and give us the proper change back. She then proceeds to go get another employee/manager and he shook his head like she was dump and then proceeded to tell us that he had enough change in the register and that he'd take the $30. Me and my husband looked at each other like seriously, you do not want to take the change. I can understand if we were giving them all pennies but then my husband said I did not know that it was problem to take change. He laughed like he had no idea what we were talking about. I had to walk out because I was just done at that point. Ironically, when we went to Walgreen's, they did not seem to have a problem taking $4.00 in quarters. My husband said we'll give them another chance but if we receive the same terrible customer service, we will not be back as customers.
These other guys are nuts!. I unlike many of the others on here LOVE American Pie. For one they are always open and for two they always deliver my pizza promptly so I can feed my belly. I have never tried any of the menu items besides pizza (with exception of their delicious cheese curds) but the pizza speaks for itself. Lots of cheese, great toppings good sauce. My personal favorite is the gourmet. It is a little different from traditional pizza but it is simply divine! American pie has many different unique styles of pizza such as the ruben, the 494 and the philly. All of them are awesome there standard pizzas are also quite delicious. Perhaps the other reviewers wanted something crappy and generic like the national chains offer if you want that don't order from here. If you want 3 really bad pizzas for 5$ each then call dominoes. If you want 1 really good pizza for 15$ call American Pie!
manager should be fired and you should not eat here. I ordered a pizza with mushrooms sausage tomatoes ham and canadian bacon and when it was delivered it was not the right pizza. so i called the pizza place and had told them about it and they said they would send me a new one and to givve back the one they gave me. i aske if thy were going to refund the pizza or include something for graditude . well the manager got on the phone and goes so u want something free all mean . i said no but think that it is proper since yall made the mistake. he then starts yelling at me and i call him out you are the freaking manager and your yelling at me saying i deal with people like you every day.. escuse me people like me? then he says we are not going to deliver to you any more. ok im not going to ever order from you so your lose not mine .. i do customer service everyday and ido a better job then he as manager, over priced , dont go here due to poor service and horrible management. he said he would credit my card but we will see for some reason i dont believe him
Okay. We work close by, so I called them and they had a large 1 topping for $10 if I picked it up. It was hot and fresh, but not much better than frozen pizza in my opinion.
no good. I had a gift certificate with no expiration on it which they refused to honor.
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