Very disappointing for daughter's 16th birthday.
My daughter wanted to go to Benihana's to celebrate her 16th birthday and it was a very dismal and expensive experience! The waitress was a complete idiot, very dull and insulting. She went on in her opening greeting to not only discuss today's weather but then to blather on about the next days while we all stared vacantly at her wondering in vain if there was going to be any improvement in our experience. The chef came out and made several poor attempts at putting on a show while cooking and speaking to us in broken english...how do you want your "esteak"? ... we were wondering if we were going to get salsa with our "authentic" japanese dinner.
We secretly let the waitress know we wanted to surprise our daughter with singing and birthday desert..she came to the table and asked with her blah expression...what kind of ice cream do you want? No surprise..no celebration...UGH!!!! They served the desert and performed in a robotic monotone fashion a rendition of Happy Birthday in english and japanese...and then presented us with our $150 bill for food that was overcooked, tatsted mediocre and was boring. I don't recommend this experience to anyone!!!!!!!!!!
Terrible wait - good food.. We went here with a group of 4 on a Thursday night. We had to wait an hour and a half for a table. If it wasn't for my friend really, really wanting to eat here, we would have left. The food was good, thank God we got one of the experienced chefs. The soup and salad are nothing to write home about - but I do love the ginger dressing they put on the salad. I ordered the Teriyaki steak and fried rice - the rice was a little bland and steak could have used more flavor, but it was tender and cooked right. The veggies were good, too, buty for the price I expect a little more - they seem to load you up with veggies and not enough meat. I would go back, but only after making reservations.
no taste, tacky. I went to Benihana for the first (and last) time on it's opening weekend in Maple Grove. I started the meal with a drink. After finding out the only non-sweet drink is some ginger cocktail, I was offered the next best thing, which had a ton of blue curacao in it. The drink was terrible. I turned to sake for the second drink. The menu is really basic, offering steak, shrimp, chicken, or lobster. While the food is prepared, we were served our soup and salad. The soup was broth with a few pieces of rehydrated onion, and the salad was iceburg lettuce with an awful attempt at a ginger vinaigrette. When the chef made our food, the shrimp appetizer was way overcooked (as paula deen would say - they tasted like little erasers). I ordered steak and shrimp for the main course - even though I ordered medium rare, the meat was well-done and again the shrimp were like erasers. There was no taste in any of the dishes.
NO POINT IN MAKING RESERVATIONS. I love the food at Benihana, thats the only reason why I've kept going back for years. However, the promptness and service needs work. I always make reservations here, each time I've visited w/my entire group present & on time, I still find myself having to wait 20+ minutes to be seated. Never once, had I complained about this matter to management. Anyone thats ever been here can clearly see they're EXTREMELY busy. It wasn't until I had my Birthday dinner 3 months ago which really got under my skin. My reservation was for 7pm, we were not seated until 8:45. We had asked the hostess several times how much longer we would be waiting & the response was 15... 20 minutes... when actually they knew it would be longer. if they had just apologized for the inconvenience & told us the truth that they overbooked the tables and that they weren't going to have another table open for 45 minutes to an hour, my group and I would have made other arrangements. Instead we took the hostess's word for it & waited the 15,20 minutes to hour and 45 minutes+ later until we're seated. Since then, I have not gone back. Its too complicating to get seated promptly. I don't understand the point in making a reservation when we still have to wait a ridiculous amount of time to be seated. I'm hoping that w/the Maple Grove location opening soon, the traffic will spread out evenly between the 2 locations so that when making reservations in the future, patrons will actually get seated promptly.
Good food, great chefs, bad for big groups..
This was my first time to the restaurant here in Minnesota and I was really disappointed. I have eaten at other Benihana's and have had no problems. We arrived early because we were with a large group of family members (16) for an important birthday dinner. Like a normal big group everyone hadn't arrived at the same time so we started in the bar area with a cocktail and light conversation. We were approached within a couple minutes to follow a waiter and take our seats, we asked if they could wait five minutes for others to arrive and they became very angry and frustrated with us saying that they had to seat us right away all for different reasons that didn't make much sense. It was a late Monday evening and there weren't very many people there but they treated us as if there were a line out the door. We had two tables because of how large our group was and they sat us clear across the restuarant from each other even with a reservation for all guests. Once we were seated the chef was great, very nice and entertaining. The food was delicious but I still can't believe how rude they were about handling a big group. We almost left to go somewhere else but many of the guests were much older and it was just too much. If you have a big group don't walk through the door until your whole group arrives.
If it's your birthday don't let them sing happy birthday! !!!!
Not the Best in Town. We have been to Benihana's many times. Twice they lost our reservation and we had to wait almost an hour to be seated (isn't that why you make reservations!). The atmosphere leaves a lot to be desired. Heard them in , feed them and get them out. We have always felt rushed. The service is average at best and the wait staff is rarely around if you need something. The place needs to be cleaned top to bottom. The bathrooms are awful! On a bright note, the food has always been good. We don't go back anymore, it's to hetic and I don't appreciate being rushed out.
Go only if you want to be treated like cattle. This is the kind of place that people who have no appreciation for good food (the kind who think fish fries and Old Country Buffet are God's gift to midwesterners) swoon over. We arrived on time for our reservation on a Saturday night, but had to wait in the extremely cramped entry way about 45 minutes to be seated. The guy announcing the names for those waiting had a difficult time pronouncing the names of those waiting, so we had to go up to the hostess station each time to see if it was us he called. As we were waiting so long, I had time to check out the ambiance (or complete lack thereof.) I wish I hadn't looked up at the ceiling which was completely covered in cobwebs, or at the airvents which were were blanketed in thick dust, or at the carpeting and woodwork which were dirty and grimey. When we were finally seated, our chef gave a very generic, lackluster performance that was void of any flames on the grill because, we were told, it's too much of a liability. The food was of the same quality you'd get at Panda Express in the mall food court and the alcoholic drinks were ridiculously expensive, especially considering that they tasted like kids' juice drinks. I suggest spending your time and money at some place that treats you as an individual, cares about customer experience, and isn't a mass feeding operation.
Great food, fun to watch the chefs. I went to Benihana a couple of weeks ago with a friend of mine from out of town. We were seated within the 15-minute wait, our waitress came right away with drink orders and soup, and soon after the show began. Our chef was great to watch and, while difficult to understand at times, joked with us at the table. The food was fantastic and my friend, who had never been to a Japanese steakhouse before, was amazed. I hadn't been there in a few years, so I was pleased that the food was as good as I had remembered. Don't forget to get a lot of the sauce for the rice when your chef offers it. It is to die for.
Don't be treated like cows!.
Horrible experience for my B-day!!!
I made reservation almost a week prior and my group had to wait for 30 minutes before getting to a table (we came right on time). It was my B-day, we were not comped in any way, and no one even apologized. 3 other people were let to a table, even though their reservation was after ours because they "knew" one of the guys working there. Horrible!
Go to another place, don't waste your time or money, there's a really nice place in Eden Praire with better food, better service, and better prices...it cost us over $150 for 3 people.
I went to Minneapolis restarant (the top), next to the beer place on Hennepin. They made us wait for 15 minutes, but they were very apologetic and gave us free appetizer.
Worst customer service EVER!!!...... AVOID this place at all means! My friends and I went there on Friday night and in my entire life have never been treated with SUCH disrespect until I went there for dinner. First they messed up on our reservation, asked us to leave our table when we were seated becuase everyone in our party hadn't shown up yet, and RUDELY ask us to leave the table when people were still eating. Now what kind of customer service is that???!!!??? The people who works there can't even speak fluent English, so what makes you think we can understand a single word they said. Will never go back to this DUMP!!!
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