12/30/08

Good Food, Bad Service

by SergeGainsbourg

Some excellent burgers and sandwiches (Amsterdam Burger, Lobster Club), great fried potato options (They got tots and waffle fries), Sunday morning breakfasts (Breakfast Pizza) and late night happy hours ($8-$12 pitchers of beer) are the highlights, but the entire staff could use some customer service classes. Beware of the larger girl with the dark hair that bartends on the pool table side and waits on the outdoor patio in the summer. At least I can always count on saving some tip money when I eat or drink here because the staff is so unpleasant.

If you're going to bowl go early or on a week night because it is on a "first-come-first-serve pay-as-you-go" basis on Friday and Saturday nights and they won't even put your name on a waiting list like every other bowling alley in town. They just tell you to keep checking in to see if a lane has opened up yet and then treat you like you are the most annoying pest in the world for checking back. They should at least make those guys where sunglasses so you don't have to see them roll their eyes every time you approach.

• Pros: Good, Affordable Food and Drinks
• Cons: The Employees

02/04/08

money-hungry and rude

by normanprincess

we used to go to this place all the time for their friday night cosmic bowling, but in recent months, our experience with the place has been getting worse and worse. The most recent time, I went as far as making a reservation (understandable) for four and when we got there, checked in, paid and put our shoes on we found out that they "put 6 people on every lane" (our reservation was for four) so they were expecting us to share a lane with two people we didn't know. Not only did they not tell me this when I specifically made the reservation for four, they didn't mention it when we checked in and the guy at the counter was incredibly rude saying "well let me know if you want your money back 'cause I got lots of people waiting for those spots" to me, it was the equivalent to making a reservation at a restaurant and having extra people put at my table. Not cool. They were just trying to cram as many people in as possible to make the most amount of money... not caring about the quality of service and experience.. I will never go back.

• Pros: It used to be fun.....
• Cons: rude staff who crowd people in... crowded

04/11/07

I'll never revisit this place

by lloyddobler

I went in looking for a casual place to meet with friends, get some food, and maybe play some pool or go bowling. The commercials seem nice enough and I will say the place is clean. But after that it was all downhill....the staff is RUDE...at least everyone I came into contact with. The bartender at the front bar (Mike or Mark or Matt was his name). Seemed like we were bothering him when we made an order for a drink. Then after we ordered one round of drinks and went up to get another he told us he wouldn't serve us??!!

I was amazed since we had been there for an hour and came in right after work and were all dressed in professional business attire and ONE DRINK AND CUT OFF? I thought he was kidding, but he was serious. If you want to go out and have fun I'd avoid this place at all costs!

• Pros: it is clean
• Cons: Staff is RUDE, service is poor, the food is mediocre on a good day.