Wedding Chapel Bridals

06/02/11

Awesome customer service for a picky stylish bride to be!

by sunnyskies1220 at Citysearch

Well, I'm glad I didn't read the reviews before I went to the Wedding Chapel because it would have stopped me from probably having one of the best shopping experiences I've had for my wedding so far. The shop is outside of the T.C. Metro (I live in West St. Paul) but my cousins (now wife) had purchased her bridal gown and bridesmaid dresses from there a few years ago and after going to what seemed like countless other bridal shops and feeling like I wasn't really being listened to (Ok, I'm pretty picky) I walked in and was seriously in shock at the amount of dresses they have. The orginization is awesome because I knew I wanted a higher wasted bridal gown (I have a short torso) and Dianna, the owner, just brought me to this huge section of dresses all in that style. I hadn't booked an appointment because I was just going to browse on a Saturday (if you go on a weekend def. book an apt!) but Dianna still took time with me and never made me feel rushed or like she had better things to do. When Diana did have to step out, another consultant (she was blond, but I didn't catch her name) helped me along with a bridesmaid group. I haven't looked at the bridesmaid dresses yet, but from what I saw they also have a big selection and everything is reasonably priced. I'm looking for a dress in about the $1,000 range, and there was everything from 600, to thousands of dollars. I know I'll definitely be going back to try on the dresses I loved again and will be telling all of my girflriends to go there for their weddings.

05/25/11

THEY ORDERED ALL MY BRIDESMAIDS THE WRONG DRESSES!

by KristinaMaire at Citysearch

THE WEDDING CHAPEL on Bass Lake Road is the worst bridal shop ever! I ordered my bridal gown there and then my bridesmaid dresses. I sent my sister there yesturday to pick up all six bridesmaid dresses. When she saw them they were all wrong. She told them, "your calling my sister because I'm not telling her this when her wedding is in 11 weeks!" Well guess what they never called me.......I called them and spoke to Monica my bridal consultant. She ordered the wrong dresses for me and said I would need to talk to the owner to get a refund or any money back for the issues. The next day I called Diane, the owner , 6 times and the ladies at the front desk said, "she is in her office talking to vendors and if we knock on her door then we get in trouble." WTF? really? What sort of business are you running? I asked Diane that when she finally called me back 3 hours later after I called every half hour on the dot!!!!!! She said sorry there is nothing else we can do for you but order the dresses again and they will be in no later than July 8th. I asked her to reimburse my bridesmaid a little money for the mistake and she refused to do that. She said, "I am now stuck with 6 dresses because of this." NEWS FLASH DIANE- it was your FAULT!!!!!! At this point I dont have enough time to order from another shop so I went along with getting the dresses mid July when My wedding is in August. I am so pissed I cant even express it. When a company screws something up the least they could do would be to given a littel money back. I cant believe the way they act there. The customer service is horrible and I would not recommend buying anything there. My sister and sister in law have also gotten their bridal gowns there and have had nothing but problems! SPARE YOURSELF THE EXTRA STRESS BRIDES AND GO SOMEWHERE ELSE. THIS WEDDING SHOP SUCKS AND HAS TAKEN $2000 FROM ME!!!!!!!!!!!!!!!!!!! I will post another note if they dont order the right dresses again............

04/25/11

not great, not horrible

by luvnthenight at Citysearch

the store is very old but they do have a nice-ish selection of dresses. the consultant i had was a bit distracted and scatterbrained. they tell you which parts of the store hold which styles of dresses and asks you to go through them and pick a handful to start with. the consultant does come by to pick them up and take them to your dressing room. when in the dressing room, they you a strapless bra in case you didn't bring one. they didn't tell me this, but there are crinoline slips in the closet to try on with the dresses. i bought my dress on my second visit, so i had a different consultant helping me. the first consultant was given credit for the purchase, however when i brought my bridesmaids back to see the dress the first consultant wasn't aware that i had purchased the dress and very obviously acted hurt that i didn't purchase from her. (i'm guessing for the commission.) i purchased my dress in sept 2010 and was told it would be in the beginning of january, and the (2nd) consultant added a week to the estimated delivery date to be safe since the dress has a lot of detail and would be made over the holidays. my estimated delivery date came and went, so i called the store to check on the status. the (rather unpleasant) woman took my information and said the person who does the buying would call the company and get back to me if they found anything out. another week went by so i called back, and was told the same thing. at this point i was very frustrated that my very expensive dress was apparently missing. finally i did get a call to notify me that it was in. when i purchased my dress, i was told that this particular designer did NOT charge extra for plus sizes, but the day after i purchased my dress they called me and said the consultant forgot to tell me that they do charge an extra $25. i specifically remember her telling me they do NOT charge, but it was her word against mine and they trusted hers over mine and i was charged the $25 extra. as for the designer, they do not tell you what designer each dress comes from and they change the style number to their own. just something to be aware of.

the store offers free storage of your wedding dress as long as you have your alterations done there. however, you are not allowed to remove your dress from the store and bring it back for alterations. you must leave it there. i came in for an alterations estimate on my dress and the prices are on the high side. i am instead using a very well known seamstress in the area, and surprisingly she is much more reasonably priced.

i also purchased a head piece at this store in nov 2010. i decided to order it new since it was the same price as one that had been tried on already, and it was estimated to take almost as long as my dress to come in. when i decided i was having my alterations done elsewhere, i called the store to pick up my dress in april 2011 and realized i never got a call to let me know that my head piece came in. i was given the same story, give us your info, the buyer will call the company, we'll call you back if we hear anything. they never called. when i went to pick up my dress, my head piece was magically found.

to sum up my review, the dress selection is fine (though i think it's shady not to tell you the designer), the consultants are so-so, but the business aspect is poor. i'm so glad i didn't order bridesmaids dresses through them.

12/04/10

Don't Do It

by tazwolf at Citysearch

I had used this shop a couple times. Once for a prom, but I didn't deal with the business end. Second time I was a bridesmaid and ended up spending more on alterations then the dress. I was informed it was because I could not keep an appointment because I was sick and since I could not see the same seamstress that caused more work???? hmmm. With that in mind after I got engaged I went to the store because I live close and I wanted to look at bridesmaid dresses. I informed the receptionist why I came in and the first thing out of her mouth was 'have you purchased anything here yet?". I think if there wasn't a sales person behind her she would have kicked me out. I decided there and then for sure I would never go to that store again.

07/07/10

I don't know how they are even still open

by akempel at Citysearch

Worst experience ever! This place sucks, and is full of the oldest rudest women in the wedding industry. They are just out to make a buck, not to make the bride happy. I am not a diva by any means, and I wish I would have not given them my money. Alterations woman is the worst!!!!!!!! You can tell she hates her job, and that she is not in w/ fashion, or how things should be done. Very impatient as well, thats the last kind of person you want altering your wedding gown. Buyer beware!!!!!!! Not to mention, they need to redecorate!!!!

• Cons: everything