Fridley >Anderson's New Carpet Design
7300 University Ave NE, Fridley, MN | Directions 5543245.100643 -93.263841
Wonderful service all around. I had a great experience with everything from customer service to flooring installation. They were very accurate on the estimation they gave and i didnt have to pay a penny more. They came on the day they installed and were right on time. The owner was very patient with me and needs of perfection. The installer were very careful with moving my funiture and moving it back into place. I will definitly be using them again for another remodel of my home.
Definitely NOT the best!.
When looking for an installer, I was thorough. I even read others reviews of Anderson's New Carpet Design. BUT I decided to give them the benefit of the doubt because sometimes people just like to complain. Now that I have had my carpet installed by Anderson's New Carpet Design, here are my thoughts:
*They are very rude, impatient, and intimidating to work with. The guy is just really not a very nice person. He definitely can be nice if he thinks he will lose your business. Even when they were installing, all they did was bad mouth other customers to each other.
*He does not listen to the client at all, and does not always keep things he promised in the consultation/quote.
*As far as the install went...
1.)They scratched up my baseboards. (not very considerate in taking care of walls, trim, etc.)
2.)They did a very poor job putting down the carpet padding (It was very patchy. I noticed it before they laid the carpet, but I thought they were going to fix it... but no. When you are walking on the carpet now, your foot sinks down into holey areas.)
3.)In a few areas the carpet is not all the way under the baseboard, so you can just see the edge of it.
*After the carpet was installed, I started noticing tons of bugs in the carpet. They were everywhere, and were definitely not in the house before the install. I don't know if where he was keeping the carpet kept the bugs out or not. Either way, the bugs finally subsided, after lots of cleaning. No harm done.
*One last thing. For the health conscious out there, whatever adhesive they use on the padding is very very strong. So strong that it is hard to be in the house without effects for the first day or so.
Now for the PROS:
*They weren't the cheapest installer that I looked into, but it definitely was not the most expensive either. I would say it was a pretty good deal. He did charge us exactly what he had quoted.
*You cannot see any of the seams in the carpet, which is great!
*It definitely was a way better job than I could probably do myself.
With all this said.... would I use them again? Probably not. But I am not going to regret it either. Life is too short for that. In the long run, my carpet looks good, and it was good on our budget. If you use Anderson's New Carpet Design in the future, you are NOT crazy. You just have to know what to expect. I just wanted to come on here and share my thoughts for others who may be searching for an installer. Hope this review was helpful!
HORRIBLE. What a HORRIBLE experience this was. But If you’re looking for a company that does what they want, when they want. Run by a burned out owner who’s rude and sarcastic and a contractor who dumps his left over grout on your landscaped front yard. Then look no further; “Anderson New Carpet Design” is for you. Let them charge you with hidden fees and services not performed and be non-plussed by their customer service style.
Beautiful floors. I love all my new flooring. They had great customer service and their prices were very reasonable and could fit my budget. I also loved the help they offered me with designing and coordinating how my house would look. Overall I'm very happy with how it all turned out and hope to do buisness with them again.
Excellent job - great product.. The work done was excellent! They came on the day scheduled! I had carpet installed and they were very careful with all my possessions. They were very cautious around the floor molding and thresholds. NO Scratches. They even cleaned up after they finished. The price was a little higher then discounts carpet but you get what you pay for. The owner was patient and answered all my questions. I will use them again.
Horrible Customer Service. The work done was fine, but the added/hidden charges were not clearly communicated. When the charges were questioned the establishment was very rude and threatening.
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