Doesn't Recommend

llawr

Joined 5 years ago

Warning!!! Please Read before Purchasing ANYTHING from this company!. If you are thinking about buying a piece of furniture from this company, DON"T DO IT! We ordered a couch in Jaruary, were told the old 8-10 weeks deal. In May it finally showed up. It showed up scratched, and with staples in the leather. So three out of the five sections needed to be reordered. They were reordered and sent to a mysterious warehouse, and lost. These replacement pieces were supposed to arrive in July, but now, currently are being reorded from the manufacturer, and we can probably expect them, I'm guessing, at the earliest in 3 months! During this whole ordeal, no one at Macy's has taken any responsibility for such a poor operation. They seem to blame it on the manufacturer, or the warehouse. If we hadn't called to check on the status I'm positive that we wouldn't have heard from them. There has been no offer to "try and make things right." If I could, I'd send the whole thing back and go through someone else. We definately will not be purchasing anything in the future from this company. It has been nothing short of a nightmare. Save yourself the headache and go somewhere else!

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Contributor

Joined 10 years ago

From a miracle on 34th Street to malls in the 'burbs, this is middle-class America's own department store.. In Short
In 1857, R.H. Macy opened his eponymous dry goods store in New York City. These days, under the aegis of Federated Department stores, Macy's anchors malls coast to coast. Crowded displays boast second-tier labels: Lauren and Polo by Ralph Lauren, Reaction by Kenneth Cole, Allen by ABS. The shoe department features many upscale selections: Via Spiga, DKNY and Martinez Valero for the ladies and Cole Haan, Skechers and basic Bass loafers for the fellas.