I went in this afternoon to see why my check engine light was on. Eric got my car in right away and explained everything very thoroughly and made it easy for me to understand. He even took the time to look around for a used part to save me money, as I'm kind of strapped for cash at the moment. Within hours, my vehicle was fixed, washed, and back on the road, for an extremely affordable price. I couldn't have had a more positive experience. Thank you Bobby & steve's, for employing such wonderful employees.
Stopped in to get gas and lunch today. I was extremely surprised to find so many NICE young people working there. I don't know ehere they found so many well-mannered and customer-service oriented staff members but the rest of the service industry could take a few pointers from this station.
You saved me today. Lately, my life has
seemed out of control. Well, out of my control. My relationship with my husband had become a place of anger and frustration. The relationship with my family? Not much better. I got to work this morning and just sat in my car, crying. I was trying to decide whether or not to stay. Not leave and go home but to leave. Run away. Just go and not look back.
I was early by 30 minutes so I decided to go to Bobby and Steve's, right near my job. When I pulled in, I felt as if the walls were crashing down, I couldn't think or react. I went inside and decided that I would get a breakfast sandwich. There weren’t any without bacon so I asked if one could be made without meat.... No problem, he said. As I stood there waiting, I looked down and on the counter were 4 copies of your Pegasus Newsletter. The Pegasus, although mythical, has always been a symbol of hope, beauty and magic to me. So I picked up one of the copies, gathered my food and left for my office.
As I ate my sandwich, I took out your newsletter and started from the back...an odd habit of mine...lol.
What I found and read, literally made me cry. Happy tears!!! 10 Ways to be a better Wife...an excerpt from "Who Moved My Cheese" (a book I have given to many people...I had forgotten), The Lies we Believe, How to be Happy in Life...Putting things in Perspective....
I believe that all things happen for a reason....I believe that I was meant to be at Bobby and Steve's this morning to find your newsletter. I believe the universe was looking out for me, as always. I have read and re-read from cover to cover.
So, I didn't run away. Instead, I called my Husband and told him that I knew everything was going to be okay...I told him how grateful I was for his love and support. That he IS my best friend and how loving me is his choice and how lucky I was.
Thank you for reminding me that every day is a gift we are given, to start again every morning with a clean slate. It is a choice to be happy. I choose to be joyful, to never give up, be grateful for ALL of Life, to laugh and love, and to forgive. May God bless you. And thank you for the reminder of how precious our time is and not to waste one moment in regret.
I just had my vehicle in to replace brake light/bulb. Just wanted to let everyone know that even on New Years Day, the France Ave location has exceptional staff working. They were very friendly and took care of my concerns asap. The location is very convenient and I even learned that they do pick-ups for nearby businesses so I will definitely be taking advantage of that for my next oil change, as I work right across the street. Again, great job, great customer service. Thanks Bobby & Steve's!
I just wanted to take a minute to give
"kudos" to the staff at your Bloomington store. I called around 6:20 last night after going to my car after work and finding it wouldn't start. From the tow driver to the service desk person to the car wash person, they couldn't have been any friendlier! It was under two hours from the time I first called, to walking in my door at my house in Eden Prairie even after having a new battery installed!
Customer service often leaves a lot to be desired these days, but your staff was great! An employee walking in from outside even held the door open for me on my way out!
Anyway, you had a good crew working in Bloomington last night! I'm so glad I made the call to your business when my car wouldn't start. I'd never been there before, but I will definitely be back!
Every time I've been at your station, everyone has been wonderful. Today, someone helped me put air in my tires. From the person who greeted me when I walked in, to the fellow who helped me (Steve, I think), everyone was terrific. Your station reminds me of home -- which is a true compliment. Great work. Thank you.
I had a problem with a low tire while I was in Minneapolis over the weekend. I had a hard time finding someplace to get air in my tire. I called one of your stores and they gave me directions to the store on 494 and France. I just want to say your mechanic Tyler was very generous in coming out to give me a hand. I noticed this was a full service garage with real air hose outside. You don't see many "gas stations" like this anymore. I commend your company for renewing this service! Thank you!
Just a note of appreciation and recognition for the excellent customer service I received from Bobby & Steve's last night. The technician was very efficient and competent as well. I received professional and prompt service regarding an emergency electrical/battery issue that was diagnosed and repaired very quickly. As usual, my experience with the staff and service technicians at this location was very positive. They truly seem to appreciate our business. We will continue to be loyal customers of Bobby & Steve's.
Last week, I had an issue with my Honda that needed some attention. Being relatively new in the area, I called a neighbor for a recommendation on where to go to have it checked out. They recommended Bobby and Steve's. We were not disappointed one bit with their recommendation. The problem was handled promptly after the part was received, the staff was exceptionally friendly, and the price was just right. In a world where good customer service seems the exception rather than the rule, I appreciate genuinely friendly service immensely. We are very happy to learn of your services and will be recommending you to others we know! Thank you!
I came across an old note I wrote to
myself, to call or write about the exceptionally great service I received back in July. I really appreciated the service I received from Austin, Stephen and a 3rd person whom I did not write on my note, but unfortunately, thought I would remember. The automobile service I have received has been great and comforting in these hard times.
This day is exceptional as they all 3 gave me additional info on how to take care of my car and some preventative maintenance tips. The one thing I appreciate most is everything you guys have told me I needed for my car, I have actually needed. I did mention to one of the service writers that everyone always tells me you guys have higher prices than other places. Whichever guy it was gave a valid reply. He said he has heard people say that, but that our company would rather do it right the 1st time than have you keep coming back over and over again. Now I know how to reply :-).
Tell the guys sorry for the long over-due letter. Thanks again for the care and concern you have done for my 2000 Jeep Cherokee. See you in November for upcoming repairs and another oil change.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!