Poor Installation and Customer Service.
If you go with them, you HAVE to watch them install the pad and the carpet. Careful, they will install a pad that is knowingly defective. We ordered the expensive padding that the sales guy talked us into with the foil backing and they installed padding without that in areas. We wouldn't have found it if the installation crew wasn't so messy and left scraps of it all over (in addition to staples everywhere). They say the foil backing fell off, but it's hard to believe it fell off an entire large section, or maybe they ran out and were to lazy to get new stuff because they were rushing off to another job. You also might as well hire someone to patch your walls too because they don't care for your home when there are inside. We had so much damage from them that was not minor touch up.
I worked with Guiliano, the guy who deals with all the complaints (yes they have a dedicated person doing that), to get resolution but he doesn't see the value in making sure the customer is happy.
Wanted to make sure that everyone knows what to watch out for if you do go with them, but I'd recommend you go elsewhere and steer clear of this business.