Southside Heating & Air Cond

Recommends

Hill72

Joined 2 years ago

Thanks!. The experience of the employees was very impressive. I was very pleased with the service and all the work completed by Southside. They have been courteous and helpful, I would recommend them to anyone!

Doesn't Recommend

twopecker

Joined 2 years ago

Worst HVAC experience ever. Moved into a new home and purchased a thermostat that would not only control the heat and AC, but also the humidifier and ventilator. A thermostat install is simple and straight forward and I have done this a few times, but with the added equipment, I thought I would hire it out.

I called Southside Heating and Air and everything went smooth to start. They said they could come out same day which was great and they arrived when they said they would. The technician was obviously intimidated by the unit and advised he had not installed a similar unit in 9 years. That made me a bit nervous, but I still thought he could handle it.

After about an hour in the basement the technician came back up and said everything was good to go, and he would let me play with the unit in the evening and to call back if there were any problems. So he left and i went through the setup on the thermostat. The first thing I noticed was that it was not recognizing the humidifier or the ventilator. I was not too concerned yet as I thought this may be a setting I have to enable in the thermostat so I just finished the setup. Next thing I tried was turning on the AC...nothing. I try to turn on the heat, same thing...nothing. A little dismayed, I just turn on the fan, surely that will work. Nope.

I head downstairs to the basement and take a look at the module. First thing I notice was that he had not even wired the ventilator or the humidifier. Wow...impressive. Next thing I check out is the relays for the heat/ac/fan. He had completely wired all of these wrong. The heat and fan had been wired to the power and the AC was not even wired to anywhere.

I call up and speak with someone else at the office. She was extremely rude and kept trying to come up with excuses as to why it was not the installers fault. Bottom line, he completely failed at installing a thermostat. If I can not trust Southside heating and air with such a simple task, there is no way I would use them for anything else.

Recommends

Kate781

Joined 2 years ago

Good job!. Southside has been consistently good to my family and myself. I began to use them because my brother used them and was always satisfied. They have always come through for me when I am in need of anything when it comes to my AC unit.

Recommends

CowgirlSJ104

Joined 2 years ago

Very Courteous. This business and its employees are very courteous. I appreciate the wonderful service provided - so much that I will absolutely refer them to my family and friends.

Recommends

bizmangh

Joined 2 years ago

Wonderful Service!. This business has consistently provided a wonderful service to me and my family. After I hired them for the first time, they did such a great job that I made sure whenever a family member needs ac or heating repairs that they call Southside Heating & Air Conditioning!

Recommends

81309

Joined 2 years ago

Pleasant Experience!. My experience was very pleasant. They briefed us as they efficiently executed the task. All of my personal requests were met, as they were good listeners. They arrived on time and completed the work in a friendly and professional manner.

Recommends

AshleyM02

Joined 2 years ago

Excellent service!. Excellent service provided. Our furnace died and when I spoke with a service technician from Southside Heating & Air he was very helpful. Extremely courteous and professional. I am extremely happy with the treatment and services I received from Southside.