American & Asian Bistro

Doesn't Recommend

Christy K.

Joined 1 years ago

Recent Disapointment....... My family and I have enjoyed the American & Amian Bistro in Hugo for the last 4 years. In the most recent months the service has drastically changed and we will not return to the establishment.

The food has always been excellent - this I will not dispute. The biggest downfall we had seen to date was that their take out service was very slow. We joke that they don't start making the food until you actually show up..but always found it was worth the wait.

Recently we have found the customer service at this establishment has become completely unnacceptable. Here is my example...

Within the last two weeks we have made 2 to go orders. During the first experience we had a order for 5 people. When we got home we were missing one order of Chow Mein - when we returned for it, they insisted it was put in our bag and said if we wanted another we would have to pay. Disgruntled we did - as we had a houseful of guests to feed.

To give the benefit of the doubt, we placed another order this week. When we got home, we realized we had somebody else's order. After calling they did did agree they gave us the wrong food and asked us to return it. I explained our experience the prior order and expected a refund or some sort of compensation for this second mistake. Believe it or not the order person handed the phone off to a CUSTOMER SITTING IN THE RESTAUARANT TO TALK TO ME. We (me and the customer were flabergasted). The customer called it the weirdest experience and we laughed - because we could not believe it.

Finally we drove back to the restuaruant, explained the frustration in person and they argued that we did not return all the food they sent us with (which we did) and refused to make new or give a refund. After much deliberation and the staff hiding in the kitchen. We demanded a full refund and walked out of the restuaruant empty handed after 90 minutes of ordering, waiting 40 minutes for the WRONG order and returning. We were still empty handed.

We will never return to this establishment.

Recommends

JP4895

Joined 2 years ago

AMIAN Bistro in Hugo. Outstanding quizine, both Asian and American. Great service. Presentation of most dishes looks like something off the cover of Bon Appetit. Very reasonable. You'd never expect this from a low profile place in a strip mall.

Recommends

dacoach

Joined 2 years ago

Amian Best Chinese in the area. Excellent food. The Wok prepared food is fresh, light and full of flavor. You can hear the food sizzle in the Wok as it is being prepared.

Owners are friendly and prompt. Service has alway been excellent, including the take out.

Much better than the regular preprepared mush you usually get.