The Best Customer Service!. One of the Best customer service experiences I have ever had! I am so glad I decided to purchase my Nissan Altima through Used Car Xpress in Maplewood. I was nervous about my credit situation- and they were still able to present several car options for me. I was super excited about the financing that they got me approved for. The management made me feel comfortable despite my credit issues. I was able to discuss my situation openly and without judgment on some of the mistakes I have made. I REALLY appreciated that. I ended up with a car that I love that I didn’t think I would ever get! I recommended used Car Xpress to all of my friends. I would highly recommend this dealership!!!
Most helpful, polite customer service EVER!. I had walked into the dealership very well doubting that i probably wouldn't get approved for a loan because of having no credit, and not just bad credit literally no credit! As soon as I walked in I was greeted with a smile from all employees(not just salesmen) and not frowned upon for being so young. I had explained my situation with my current car that would cost me more to fix then to just get a new one. They were very kind and patient with me at picking out a car that fits my needs for work and for my children. Along with being very helpful they also were very friendly in a personalized way unlike most that are strictly yes ma'am no ma'am sorry your outta luck! The two i had worked with Andy and Josh were very nice and did everything in their power to help me drive off with a new car that wouldn't break down at the worst possible time. They had worked with me and even stayed after closing time to see to my needs as a customer. I am very thankful i walked into the dealership and thankful to have met and had the pleasure of working with two very fine dealers!
Customer Service Questionable. Had spoken to the salesperson regarding a vehicle on the phone. Had mentioned I was driving from a distance and to call me if the vehicle was no longer available. Once I got there I found out that the vehicle had been sold. I was obviously not too pleased as I had specifically requested the salesperson to call me. True customer service is evident when folks care about the customer and not just the sale. A twenty second phone call was not asking too much.
Great customer service!. Great experience at this dealership! Our salesman Jon was very helpful and patient, letting us test drive cars, some a few times. Very friendly and did not pressure us! The prices were very competitive and it is a haggle free store so prices are listed. It was also hassle free Keith one of the managers helped us immediately fix the things we thought needed attention. No trouble at all. They also gave me a great price on my old van. They will just by your old car or you can use the money towards the new purchase. Very helpful and friendly check it out!
Great place to buy a used car!!. We had a wonderful experience with Used Car Xpress! It was pouring rain when we went and they pulled the car we were interested in into the shop so we could look at it out of the icky weather. They were friendly from the moment we walked in the door. We were able to take the car on a long test drive then they ran the numbers for us without any pressure to buy. As we ended up being there for a few hours they grilled up some lunch and brought it to us. Once we made the decision to purchase, everyone jumped into action to get things moving for us. Someone cleaned the car and removed the stickers, someone else took care of the financials to get us out the door as fast as possible with our new [to us] car! A wonderful staff, wonderful experience – we’d definitely go back!
This is a must visit!!!. 2011-04-09: I drove past this place on my way to Kline Nissan on Friday afternoon. I decided to drive through because I saw a couple of the vehicles I was considering in the front row. Although I did not talk with anyone on Friday evening I returned with my wife the next morning. We were greeted by Josh with a friendly smile and an honest handshake. We test drove the Maxima that I noticed the night before. He let us take our time on the drive and encouraged us both to test it out. There was no rush. (Much appreciated!) I have been researching what I want for about 6 months. The pricing was fare and all the employees were friendly and talkative throughout buying the process. This is a used car lot owned by the Walser Dealerships. I have never dealt with Walser in the past but I stopped in because of the name. This was obviously not a fly by night dealer. They have a great variety of very clean, fare priced vehicles. If you are looking to buy, definitely stop here first and talk with them. We will be replacing our other car in the near future and we will not think twice about shopping here first. PS. and in response to one of the reviews... If you are buying used, guess what, it's used. It will not be perfect. We found exactly what we wanted, drove it home that day, and the employees that honestly cared that we did and that our experience was A+. Chris - (Hugo, MN)
Sign in with Facebook Sign in with Facebook to see what your friends are up to!