They ruined my face days before my wedding.
I think it can be said that when things go wrong is when you see people's true character. I had been a client of the esthetician and a stylist there for about 4 years. A week before my wedding, I went in for a brow wax and lash tint. She got the lash tint in my eyes, which ultimately sent me to the emergency room with my eyes swollen nearly completely shut . When the irritation in my eyes didn't get better, I went to an eye specialist who said that I had chemical burns in my eyes. After some expensive drops, the severe redness and swelling receded and I was able to put my contact lenses in about 12 hours before my wedding. This was after a week of pain, anxiety and inconvenience.
Clearly this was an accident. However, it was one that I didn't feel like I should foot the bill for given that 1) I told her my eyes were burning and she assured me that she could dump the whole bottle in my eye and it would be ok, 2) she made the mistake of getting it in my eyes and 3) she is required to have liability insurance precisely for these situations.
I wrote her a respectful letter asking her to submit my bills to her insurance company. No answer. I left messages. No answer. I even tried the owner and he refused to talk to me. Finally after weeks of feeling completely ignored, I went in there to see what was going on. It was an awkward but generally pleasant exchange.
A couple of hours after I left the salon, I got a call from my stylist saying that she cancelled my upcoming appointment and told me that I needed to find another salon to go to. She said I was too big of a risk. She framed it like they wouldn't want me to have an allergic reaction to their harsh chemicals and I'd be better off at an organic salon (not even acknowledging that I was burned and did not have an allergic rxn).
Even though it was clear that it was because I asked them to do the right thing and file a claim that they didn't want me around, I played nice. I said it was nice getting to know her the last four years to which she said, "ok bye."
Long story short, her insurance company is going to cover my medical bills incurred as a result of this injury. But in the process, they treated me like I was doing something to them, like I was the bad person, like I signed up for ruining my face days before one of the biggest days of my life. This was incredibly insensitive and irresponsible, as well as hurtful that people that had acted like my friends for nearly 4 years would just throw me out. On the plus side, I just got a better cut and color from a girl at Riverstone for $50 less than what I was charged at Mezzanine.
Incidentally, as I've been sharing my story, other people have said that they or someone they know had a negative experience there. My advice is to steer clear of them.
best cut and color I have ever gotten. go to Catlin. You wont be sorry. She is great with reds, and probably everything else. I was comfortable and the price was reasonable.
Jonny K has been cutting my hair for over a year and I knew him from a previous salon. He's a positive guy that is open and intuitive, and we have great conversations about life, art and music. I grew up in a family of stylists and Jonny is top notch!
Since 2001.... Jonny K has been cutting and coloring my hair since 2001, both very short and medium-length styles, and he is terrific. I get so many compliments on my cut and color every time. When he and Steph opened the new salon I followed him there, and I am thrilled every time I get to go see Jonny!
Jon is number 1. Jon gave me my favorite haircut ever! Best layers I've ever had, and exactly what I asked for. Thanks buddy!!!
Gifted Artist Wields Magical Scissors. Jonny K at Salon Mezzanine is the rock star of hair. He has been handling my locks for years, and I have had only fabulous experiences in his chair. Mind you, I have the highest of high expectations and a penchant for bright colors and daring styles. When I sit down in his chair and we discuss the newest 'new me' (pinks, oranges, platinum, blues, red, yellow.....) all I need say is, "Take it away, Jonny" and relax for a couple of hours. I emerge with a wickedly good 'do' every single time.
Creative Consistent Customer Service. cool salon, great people with outstanding quality. great color and cuts from Johnny and Stephanie. excellent selection of products. got to try this gem of a salon! I've been hopping around salons in twin cities for 20 yrs now I've found one that I won't leave.
jonny k is a rock star.
started getting my hair cut/colored by jonny k a few years ago and have never looked back! he's the first stylist i've had who really gets color - most seemed nervous to go all out platinum blond, but jonny k is totally confident and i always get the exact shade i'm looking for (and i have difficult, super-processed hair).
i always get compliments on my color/cut after a trip to mezzanine, and i recommend jonny k to friends/family/strangers every chance i get!
best stylist ever. I have been going to Jonny K for gosh probably 9 or 10 years. It all started one day when I was having a really bad hair day, I called the salon he was working in at the time because I needed a haircut right then. I said I could be there in 10 and the receptionist gave me to jonny. I showed up with picture in hand to a stylist i had never met before and he went to work doing exactly what I wanted. Since then I have changed my hair and my color many times..but never my stylist!! And now about 10 of my friends see Jonny K as well because he has done such great work with me. Love Love Love him and the new salon, I'm very glad he and Steph have struck out on their own and created such a great space and business.
10 rules to live by.
10. Enjoy Yourself
9. Make thing simple but beautiful
8. Booze + Swimmin'= Danger
7. Let go
6. There's power in kindness
5. Say you're sorry
4. Today is going to be a good day
3. F#*k what others think of you outfit
2. If you want to be interesting, be interested
1. ALWAYS HAVE GREAT HAIR
I can come to Jonny k with an image in mind on the style I'm looking for and EVERY TIME he executes exactly what I want. He is truly the best in town for my point of view.
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