Plymouth >Gifts & Novelties > Edible Arrangements
1400 County Road 101 NSte K, Plymouth, MN | Directions 5544744.993949 -93.501742
Neighborhoods: Plymouth - Wayzata
Worst Customer Service – I ordered an arrangment from Edible Arrangments to be delivered to my fiance for Valentine's Day. It was overpriced and they charged me a $12 delivery fee, but I ordered anyway because I knew my she would like it. I placed the order on their website before 9:00 am and recieved an email confrimation. I started getting nervous that something wasn't going right when I hand't recieved an admiring email from my fiance all afternoon. I finally called the shop at 3:00 and they assured me it was out for delivery and would be there in less than 30 minutes. I called again at 4:00 and they told me it was out for delivery and would be there in less than 30 minutes. I made them FULLY aware that if it didn't get there by 5:00 I'd already have picked her up for our date and that they would be too late. I called again at 4:50 and talked to a manager, Lee. I made it really clear that they had screwed up and that they could forget about the delivery and refund my money. He insisted that he wouldn't until he spoke to his driver. I hung up the phone at 5:05 with the understanding he'd take care of it. This morning, the day AFTER Valentine's Day, they delivered the arrangment and I haven't been refunded. I've called the shop and Lee is conveniently out. Please do not order anything from Edible Arrangments. They are overpriced and clearly don't have a handle on delivery or customer service!!
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