Fantastic Experience. Had a pleasant experience with this company. I've been to furniture stores around town and yet to find such an eclectic store like this. The sales people were knowledgeable in helping select pieces to finish my great room. Designer Marketplace was great!
scam. You'll need a shower and a stiff drink after dealing with the sales tactics. Save yourself the feeling of contempt for another human and just avoid this place.
At first I was unsure about this place because I thought I saw the exact sofa selling at Dock 86 for $200.00 less. I took Dock 86's sales quote to Designer Marketplace to see if they would price match. The manager explained to me that there are a lot of reproductions out there and you can't judge a sofa by its cover. He told me to ask about the materials used and the quality of construction. As it turns out, he was right! The sofa at Dock 86 was not real leather, had cloth webbing instead of metal springs/coils and was filled with fiber batting instead of foam. The sofa at Designer Marketplace was real leather, had heavy gauge springs and was filled with foam/dakron. This guy knew what he was talking about. He even opened the bottom of the sofa to show me the springs.
The manager would not price match but took off $100 and offered me free delivery, to make up for the price difference. At the end of the day I bought a real Bernhardt sofa for only $750 and got a lesson in furniture. They told me it would take two weeks and it did. Sooner would have been nicer, but not so bad considering Macy's tells people eight weeks.
Pay no mind to the mixed reviews, every business has them. Lets face it, retail sales are not known to be the most ethical business. My experience with these guys was great.
They were courteous, super-knowledgeable, informative and most importantly, honest.
The only thing to keep in mind is that they have no-return policy and you are reminded of that by a big "all sales final" sign at the cashier. But at least they're honest….
Watch Out !!!!. We saw a chair on display at the Woodbury store and asked for a new one to be delivered. What we got was a fake that did not even look like the display model. We refused the item and asked for the original chair or a refund. This was in August. They charged my credit card $1600 and I’m still waiting for a credit. Be warned about this place.
Very Pleased. I have recently purchased a wonderful sofa and matching accent chairs for my family room and couldn't be happier. The quality is outstanding and was delivered on time, as promised. The sales people were extremely friendly and couldn't be more helpful. They actually designed the layout of my room and suggested the furniture that I purchased. I love Designer Marketplace and will be returning to them for future business! I highly recommend this place.
BAD. BAD. BAD..
I would 100% with the above descriptions. Do not do business with this place! We ordered our furniture at the end of January and we just received it two weeks ago (August). We were told that our ottoman would take 8 weeks to be made and decided to have our end table delivered with it at the same time. I called at the end of April and was told by a very confused sales person that my ottoman was in their warehouse and they would contact me about delivery. A week later, no call. I called back and was told that I would be receiving a call about delivery by the end of the week... Finally, my husband is able to get a hold of someone in the middle of June, now 5 months later, and he is told that it's still “being made” and it would be ready in a month. Long story short, we finally received our order 6 months later, and they delivered the wrong end table!! The end table that we ordered happened to have the same item number as another end table in their computer system—not our fault. At this point, I just wanted a refund for the end table. The owner called me back, after two days of calls to the store, and he was only able to offer store credit. We weren't interested in doing business with these people, so my husband had to pack up the end table and bring it back to the store to demand a refund.
I checked with a friend of mine who is an interior decorator and she basically told me what I suspected about this place. “These guys are a traveling road show- they take some consignment from the showrooms at IMS and the showrooms can't get paid. They say they carry closeouts, but the funny thing is, they tell you they can order things with different fabrics- those are not closeouts and so prices are jacked up and it makes it look like you're getting a good deal.”
Buyer beware. I totally agree with customer2800's description of this place. Very slick sales guys who did not follow up when my (paid for) order fell into a black hole and were rude, arrogant, and entirely uninterested in solving the matter. I wouldn't do business with this place again.
Great prices? Maybe. Big rip-off? For sure!. Great prices but a big rip-off. Owner is a smooth talking guy who could rival any cheap, used car salesman. Owner does anything he can to make a sale, including promising things he can't deliver, lying about his merchandise, and then charging you in the end. Do yourself a favor and pay the extra money for quality service and goods somewhere else.
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