New Hope >Shopping > Alex Audio Video & Computer Service
4211 Rhode Island Ave N, Minneapolis, MN | Directions 5542845.033662 -93.378470
Mon - Fri: 9:00 am - 5:00 pm
Sat: 9:00 am - 1:00 pm
Neighborhoods: Robbinsdale - Crystal - New Hope
was great to have Alex, Service service my TV`s. Thank you very much!
Will not go back! Spend your money elsewhere. – I dropped of a monitor after deciding I couldn't fix it myself. From my personal research, I thought maybe the back light had failed, so I figured it wouldn't be too expensive. When I dropped off the monitor I paid the 50 dollar fee to have a tech trouble shoot the problem. When I asked how long it would be before I would get the monitor back the clerk replied with "The tech will look at it when he gets to it." I thus asked a week? More than a week? and the reply was "maybe a week." Over a week later I receive a message from the same store clerk telling me to come pick up my monitor and it isn't fixed. I called the store back and asked the same clerk what was wrong with the screen and he replied, "I don't know, you're the one that brought it in broken." Wow! Are you kidding me. I picked up the inop. monitor that now had additional blemishes and scratches around the bezel! I had to call the other AlexAV to get a straight answer as to what was wrong with the monitor. They claimed the LCD screen was bad and they couldn't get the part nor was it worth replacing.
In the end I ended up calling Samsung tech. And they said they would fix or replace the monitor for $150 flat fee. It's a $550 monitor. I sent it to Samsung and they had it back in a week. Less time than AlexAV's bogus troubleshooting.
In the end, they are rude at the Bloomington location and they will charge you $50 even if they can't fix your electronics.
I have taken a couple of TVs in and they did a wonderful job of fixing those.
Fantastic! We will keep you on our list of great service! Thank you!
I am so happy Alex was able to fix my big t.v. and he is so nice.
Alex is an extremely knowledgeable audio/video technician who is also affable. He did a great job fixing my rear-projection television in less than ideal surroundings. Highly Recommended!
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