On March 27th the office manager called me to request updated credit card information (my old card expired). Since my 1-year contract had been fulfilled, I told her that I was not interested in renewing and I refused to give her my new credit card information. She told me that she would send my file to "collections". I was appalled. I would happily settle my account, but now I'm mad as hell. How dare they threaten a member in good standing. This is coercive and illegal. In addition to telling everyone I know that Massage Envy is not a very good place to get a massage, I'm letting them know that thier billing practices are unethical.
Great massages, but watch out for the contract fine print.
I went to this Massage Envy location numerous times (at least once per month or more averaged over a year long period), having signed up for one of their year long packages as a treat to myself.
I had very good massages every time from a number of different massage therapists there. The facility is very well-maintained (clean, neat) and has a soothing atmosphere. All of those visits were positive experiences in themselves.
I would caution other customers to be very careful of the fine print if you decide to go with one of their contract packages. My understanding of the "use it or lose it" portion of the contract was quite different from what was apparently meant, and I ended up having to have a long argument with the manager to get the final two massages I had already paid for. That was unpleasant enough that I have never gone back, despite how much I had previously enjoyed my massages there.
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