Genuine Spa

Dear EricaJesus,. Thank you for your visit to Genuine Spa. Your business is very important to us. We take pride in our commitment to excellence and service. We work hard to make your time with us positive and enlightening. As a service provider, we objectively identify your needs and issues, we then propose and implement solutions to meet your goals. I agree with you that we all have a consistent and relevant bubble of energy that contains love and effectiveness. We carefully nourish this love and gentleness within our hearts in order for us to share this energy with others, especially our children. Whether you are a cosmetologist, esthetician, nail technician, or massage therapist, we all have one thing in common: to provide the best customer service to our clients so we can give them the best spa experience. We as human beings do not have power over one another; we have the power to work with each other to find harmony and peace. Our service providers at Genuine Spa worked diligently to provided you with the best quality service. I urge you, again to contact us for an opportunity to bring the balance of peace back into the circle of life that envelopes us. Erica, I challenge you to return to Genuine Spa and allow us to help restore the exuberance of life that lives within you. Have a beautiful day!…

GREAT SERVICE!. I had some appts. made for micro facial, medi and pedi. WOW! The Micro facial was FANTASTIC! I defin. recommend this! My medi and pedi was very nice and the lady did a great job. The spa itself was very warm, cozy and they were busy. I was there for about 3 hrs and seen a variety of their clients from men, women and children. The staff there were very friendly and I would defin. go back!…

Harm.Forgiveness. I would like to express that I really like the Gel manicure I received by Tuo (? name spell) on my hands, it most definately lasted the 2 weeks she said it would. Each of us has to decide for ourselves and can in a moment with another have a completely different experience. I wish this business well. There are aspects I would change re: customer 'service'. The tools used on me were in a case, so perhaps this was an improvement following a complaint, as all of us can improve when we listen to feedback from others. The manager is not always responsible for how staff behaves, each of us ideally need to do our best w/o a parent or manager around, some people waste time. I would caution that the 30 minute massage for $85 on a 'pad' ? Futon Matress is not a good idea in my opinion.There is a Shiatsu table that may achieve the effect you are seeking. 30 minutes at $65 can also be too expensive depending on the ability of the practioner. This is my frustration with the Spa & Beauty Industry. Charging large fee's and the service is not equivilant. The Massage Therapist I worked with has very good potential, however there are aspects that need to change for optimal customer service by everyone.…

Luxery Pedicure...Not!. First time here and will be my last. Bought a luxury Pedicure off of Trubates. Advertised a $65 pedicure. Upon arrival I was asked to pick a polish color. I had about 20 choices and the polish had been thinned, which I know some salons do to extend the bottle. I was offered to have calluses done for an extra $7. I refused since I thought a luxury pedicure should include that. The foot wrap felt awesome but since my calluses were basically roughed up by a scrub bar they turned blue like the cream from the wrap. I have had pedicures for over a decade and this by far was the stingiest one by far. They only have 2 pedi chairs so it is not the core of their business and they don't do it well. Don't waste your money, I ended up doing my own at home the next day. Waste of good money.…