3254 W Lake St, Minneapolis, MN | Directions 5541644.948533 -93.320854
Neighborhoods: Cedar-Isles-Dean, Calhoun Isles
Don't Go Here! – Don't waste your time and money at this place. The massage is inferior! Superficial and cookie cutter. This is simply a money-making franchise, a massage McDonald's and like crappy fast food, you'll be unsatisfied and no better off when you're finished. My boyfriend and I tried this place multiple times and eventually left in disgust. It looks nice enough - clean and well decorated. But neither one of us could get a good massage by a therapist who clearly understood what we needed and were asking for and was a rock solid massage therapist. Additionally, we were treated very poorly by the business office end of this company. My boyfriend arranged for both of us to get the massage membership and provided his credit card as the method of payment for the monthly fee. Eventually, we stopped using this business because of the very disappointing massages. My boyfriend let his credit card associated with the accounts lapse. The business began calling me - sometimes multiple times a day demanding that I furnish a new card. I explained that I had never given them a credit card for this account as it was set up by my boyfriend. I also pointed out that I would never use this business again because of the disappointing quality of the massage. They didn't care one bit that we will never use this business again and they simply continued to call me threatening collections. When they sent the account to collections, I forwarded the amount to the Better Business Bureau and Massage Envy refused any attempt at resolution. Clearly they care nothing for quality or customer satisfaction.
Save yourself wasted money, time and disappointment and go to a real massage therapist or spa. Yes, you'll pay a little more but younwon't be stuck with that pain in your neck - or the huge hassles of Massage Envy!
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