Horrible Experience (1 star only because I can't give zero).
The WORST SHOPPING EXPERIENCE I ever had occurred at the Mills Fleet Farm in Brooklyn Park (3-26-11). It was so bad, and angered me so much that I'm feeling compelled to write this now... several weeks later.
I went in to purchase a desk, something I thought would be quick and easy. I pulled the ticket from the display and paid for the item at the cash register. After paying for the desk, I was instructed that I had to retrieve the desk from the "yard" area. A large box was loaded into my vehicle in the "yard" and I left. Upon arriving home, I noticed the box was for a different item than the display from which I pulled the ticket. I was charged for the item they gave me, but it was not the item from which I pulled the ticket. I quickly called customer service to explain the mix up. Customer service blamed the mistake on "customers” putting the tickets back in the wrong place - as if it were not possible for an employee to place a ticket in the wrong place. (Apparently, when something goes wrong it must be the customer's fault.)
I was irritated by this explanation and the realization that I would have to drive back to Mills Fleet Farm to correct this mistake. But I should have been more diligent in my inspection of the item they loaded into my vehicle.
I arrived at the "yard" area to return the incorrect item and was told I could leave my vehicle in the yard while going back into the store to purchase the correct item and be refunded for the incorrect item.
I left my vehicle and returned into the store. After an unnecessary amount of time searching for the correct ticket (many of them were in the wrong place... it must be those customers again) I went to the cash register and purchased the correct item. I then went to the customer service area and requested to speak to the manager. I wanted to alert the manager to the ticket mess that existed in the furniture section of the store and make sure that I was refunded for the returned item.
I realize that my frustration was evident and may have limited how effectively I was communicating, but the manager seemed completely incapable of understanding what had happened and why I was frustrated. (I'm a fairly articulate individual, so it is amazing that there was a complete lack of comprehension of the situation by someone in a management position) The manager proceeded to deal with me in a short, unprofessional manner - cynically questioning my actions and asking why I would purchase the desk without getting the refund for the other one first. (A better question would be,... why would I spend my money at a store staffed by people that blame the customers and managed by people incapable of following a simple series of events? Well, I will never spend my money there again... and I will discourage others from spending their money there also.)
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