Doesn't Recommend

Adele T.

Joined 1 years ago

Terrible Place!!!. This is a warning to stay away from American Laser Skincare. I have personally had bad experiences with them where due to inexperience of technicians and poor quality lights (they do not even have an actual laser machine), the laser hair removal was not only ineffective, but left permanent marks on my skin.

On the better business bureau (BBB), American Laser Skincare has 925 complaints within the last 3 years! They are not a ethical company. While I was having problems, I first dealt with the Maple Grove, MN manager Rebecca S. She was very rude and defensive and didn't want to work with me at all. I looked her up and found her on Linkedin. She posted her resume which helps explain her behavior. She boasts about reducing refunds and raising costs of treatments.

Rebecca S. claims on her resume (these are direct quotes from the manager's Linkedin account):

* Reduced refunds from over 20% of sales to less than 4% by improving the sales process, implementing service systems and enhancing the quality of treatments through training.

* Increased dollars per treatment from 32$ to 75$ per treatment.

Next I dealt with the regional manager Joann B. She was much more professional than Rebecca S., but she also refused to give me any kind of refund as she said a common side effect of laser hair removal is permanent skin damage. This is only true if done improperly (poor technical training and low quality machines).

There are laser hair removal places with very high ratings. Be warned of American Laser Skincare and do research before choosing a location. I can recommend other places in the Twin Cities that have been fantastic (a night and day difference from American Laser).