Pizza >Psycho Suzi's Motor Lounge
NYE Disaster. Rude Managers.
My friends and I were planning on spending New Years Eve at Psycho Suzies this year. You had to call ahead to purchase your $40 ticket (Passport). I called at 11am on NYE to purchase my ticket and asked whether or not I could bring my sober cab with me if they even if they sold all of their tickets to the event. The person on the phone told me that they would NEVER turn away a persons sober cab and that all he would have to do is pay a $5 cover.
So I bought my entrance ticket over the phone after the woman asured me that my husband (sober cab) would be allowed to join me no matter how many tickets were sold and how crowed it was. When we got there they would not honor that conversation. I explained that I called ahead to avoid this exact situation and the manager would not listen or budge. I was persistant but to no avail. She was extrememly rude, did not care that I was told something from one person and then was hearing something completely different at the door. I never would have bought a ticket if my husband wasnt going to be able to come in with me.
Eventuall the manager said they would refund my ticket but that was the best they could do, unless my husband wanted to pay the full $40 dollars. This was inconsistant because they were tellng us originally they were too full to allow any more people in the bar, but they were perfectly willing to let him in if he paid full price, even though he wasnt going to be drinking.
We opted for the refund and I was told it would be taken care of the following day. I asked them nicley to take care of it right then because I wanted some kind of receipt. They would not do it. They took my information down on a post-it note ( sketchy) and expected me to feel comfortable with that.
I called the next day and was told that they were still working on getting my refund taken care of and it may take 5-7 bussiness days. I was also told that the manager would call me back that day so I could be sure they were getting me my money refunded. I never hear from them. I will be calling back again today.
I am so dissapointed in this place and personally think they need send all of their employees, including the managers, to customer services camp.
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