Atrocious!! Please heed my warning!! Read on. I was to be a bridesmaid in a wedding and my normal stylist was out of town. I called Snips to get a price quote because I had dark brown hair and wanted to go all over blond. I informed her about the color and length of my hair and the receptionist quoted me "$65 for an all over color." While explaining what I wanted to the stylist she told me it would be a "Corrective Color" which starts at $200 and an additional charge after an hour. I told her this was not in my budget, as I had already spent an arm and a leg on the wedding. I asked her what she could do to get me close to blond; she said an all over bleach foil for $90. The results she told me would be "blond with some low lights" Perfect... I thought. In the middle of waiting for my hair to process my stylist had to leave and go home! So another girl came to take over and asked me "what are we doing with your hair because I have no idea?" WHAT!? So I try to explain it best I could. The results--no difference!!! I still had dark brown hair, and when I go to check out my total is $102. Whatever. I paid it even though I was obviously not happy. 5 minutes later on my drive home I call to speak to a manager; he had went home for the night and the next manager would be in at 9am the following morning. The next morning I call and speak to Sandy a manager. I explained the lack of communication, professionalism and skills. This is the kicker- Sandy accuses me of botching my own hair from the time I left to the time I called, belittled me by asking "well did you buy any product?" What does that have to do with anything? All I asked was for her to fix my hair, do what they had told me in the first place they could, she told me "No, that would be throwing $200 away, as it should have been a corrective color" No. The stylist told me she could achieve bond hair with low light for $90 because I didn't want to pay over $200 dollars for an all over blond color, the highlights would work. After getting nowhere with her, I asked her to speak with the other managers and get back to me on a decision. I waited a week never heard back, so I started calling daily, leaving messages. I got a call back finally but missed it, so when I called back I was told I'd have to speak to Sandy again--GRRRR. Sandy told me she would fix my hair but I would have to pay the $200+ dollars! I said " no. you belittled me, accused me, basically retold our previous conversation, to which she says "I don't know who you spoke to but it wasn't me" ... Sandy has an unmistakably low, scratchy voice. Now on top of everything she's lying.So to this I said "I just want my money back, I won't let you touch my hair now." She said she would have to discuss it with the other managers and get back to me (deja vu) I got no response and finally gave up. That's why I'm here warning you. STAY AWAY FROM THIS PLACE!!!
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