Usa Baby

12/28/07

Extremely rude and lazy sales associates!! Store dirty and uninviting...

Contributor at Insider Pages

I cannot believe I went back there today after other not so great experiences with the staff and their complete lack of customer service skills. I was there to trying out the stroller I've been planning on purchasing for months now. I'm almost 9 months pregnant and I have a 2 year old. I need a durable double stroller and the particular one I want is $429.99 + how ever much the accessories are, which is a question I asked, but never got answered. I was going to spend over $600 in there today, yet the sales people could care less. They don't know anything about anything and after I asked my questions to one of the extremely slow, lazy salesperson, she told me she'd check it out for me because this was a new stroller that they have never carried before and she didn't know anything about it. Me and another woman were sitting there reading through all the instructions and trying to figure out how to fold the strollers down, add accessories, etc. and instead of helping us the 3 people working in there were sitting there together talking to each other and not doing anything else. The questions I asked the sales associate never got answered for the hour I sat there trying to figure out how the stroller worked even though the sales associate was able to see me struggling from her vantage point. Mind you, I am almost nine months pregnant with a toddler, why exactly would I be wasting my time in a nasty, dirty store with rude sales associates if I wasn't intent on buying something? Not like that would be a reason to ignore any customer in your store, but still, I ended up leaving after an hour with no help and did not purchase the stroller. I will be calling corporate USA Baby tomorrow as well as the stroller company to let them know what kind of store is selling their strollers. If any of you have any other ideas of getting my point across to USA Baby and their staff, please l

Editorial Review by Citysearch Editors

by Contributor at Citysearch

Stock baby's nursery with staples like value-priced cribs, dressers, linens, gliders, accessories and more. Nationwide gift registry is available.

06/24/08

Decent selection, but poor service and a useless registry.

by FoodieNick at Citysearch

They have a pretty decent selection of merchandise (different than the chain stores) but not so unique or upscale as the boutique stores. The store is in a dilapidated condition and its not fun shopping here.

Service is poor and many people dont know much about the products (not what I expect from a premium priced store). The registry is useless. The website doesnt have a useful description of what people are buying or a picture of it. When we received two items from the registry, there was no notice of who had paid for what. I had to call the store to find out who bought us what. Then I realized that our registry has not been updated. I emailed the store and then followed up with a phone call asking them to update the registry. Didnt happen - we have a baby shower coming up in a few days and I'm worried I'm going to receive duplicate gifts.

USA Baby is a major disappointment. I've received more attentive service from the big box chain store.