Usa Baby

09/22/08

Poor Cusotmer Service, Awful Delays, Terrible Sales Staff by Tim J. at InsiderPages

Contributor at Insider Pages

Near the end of February in 2008 we purchased a Lee child's bedroom set from USA Baby in Richfield, MN. We were promised delivery in 10-12 weeks which seemed exceptionally long at the time but as it was the piece we wanted we felt it was worth the wait. The delivery was delayed multiple times without notice from USA Baby. As our delivery dates approached and passed without communication we called the store to determine what the problem was only to be promised a later delivery date. On September 17th, 2008 we took possession of our long awaited bedroom set though not to our satisfaction. The bed was not as described and damaged during shipping. As this was a custom order they have refused to accept a return and are unwilling to offer any compensation. I will never shop at this store again.

Editorial Review by Citysearch Editors

by Contributor at Citysearch

Stock baby's nursery with staples like value-priced cribs, dressers, linens, gliders, accessories and more. Nationwide gift registry is available.

06/24/08

Decent selection, but poor service and a useless registry.

by FoodieNick at Citysearch

They have a pretty decent selection of merchandise (different than the chain stores) but not so unique or upscale as the boutique stores. The store is in a dilapidated condition and its not fun shopping here.

Service is poor and many people dont know much about the products (not what I expect from a premium priced store). The registry is useless. The website doesnt have a useful description of what people are buying or a picture of it. When we received two items from the registry, there was no notice of who had paid for what. I had to call the store to find out who bought us what. Then I realized that our registry has not been updated. I emailed the store and then followed up with a phone call asking them to update the registry. Didnt happen - we have a baby shower coming up in a few days and I'm worried I'm going to receive duplicate gifts.

USA Baby is a major disappointment. I've received more attentive service from the big box chain store.