Territorial Gunsmiths
Hopkins, MN 55343
Phone: (952) 931-9451
10/28/2007 Posted by rchengl
Mr. Bxxxx was informed that the work he was requesting to have performed would cost more than the finished product would be worth. We felt that he would be better served in investing in a different firearm. With over 30 years of experience in this field when we reject a job from which we would realize a profit it is because performing the work would be a disservice to the customer. We were not the first gunsmithing operation that he had contacted who did not wish to perform services on his firearm, and if fact he could not find a local gunsmith that he could work with. Upon receiving the firearm we discovered that it was a less desirable model, (push feed type action), than he originally led us to believe. We discovered additional problems than originally were unknown and attempted to persuade him not to proceed. Per invoice # Bxxxx 072-01, all services were completed in the manner requested. Additional services to repair a break in the stock were also performed with out charge. This was done as a courtesy to the customer to insure the functioning of the firearm when returned to service. Mr. Bxxxx sentimental attachment to the firearm has clouded his ability to deal with the matter in a realistic manner. His complaint seems not with the work performed which was done as requested but that “I hurt his feelings”. After numerous e-mails and telephone conversations from, and to, him about this simple job of mounting a new barrel on his rifle there was a point that the non-billable time spent “holding his hand” became excessive. I concur with his desired resolution “that people deserve to know what they are getting themselves into before they spend hundreds of dollars”. We attempted to do this with Mr. Bxxxx from the beginning. We deal with firearms and do not offer counseling services. I suggest that Mr. Bxxxxx contact a professional who can assist him in the areas of his feelings, or a cheese shop to make a purchase to go with his whine.
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