Revamp Makeover Salon & Spa

10/22/08

Unreliable and horrible customer service!

by Northfield at Citysearch

I am extremely disappointed with the service and professionalism of the staff at ReVamp Salon. I made an appointment to have my hair done for a special occasion. I drove up in rush hour from Northfield just to find out the appointment was canceled. They insisted they called me earlier in the week to let me know, however the only message I had on the answering machine was from that day. Since I work like most people, I did not receive the message. They made no attempt to resolve the situation nor offer any compensation for my time.

Since the event I was attending was the following day, I was unable to have my hair done.

I will never go back nor would I recommend this place to anyone!

04/18/09

Best haircut and color EVER

by CarolineInTheCities at Citysearch

Kelly is my stylist. She listened to my wishes and gave me the cut I wanted. Plus she colored my hair and it is back to its original color which is tough to match...golden auburn reddish. No one else got it right before, but Kelly mastered it the first time. If feels wonderful once you get a great haircut and color! Thanks Kelly!

• Pros: Professional, personable staff
• Cons: none

12/17/08

Best spa in uptown

by freshmpls77 at Citysearch

i went to revamp for some spa services. i got my nails done and got a facial. it was my first visit there and i must say i had a great experience. staff was very helpful and friendly. thanks

• Pros: helpful and frindly staff

09/21/08

Very friendly and caring place!

by fancyfacetoo at Citysearch

Went to Revamp because I needed a change. The salon I was going to for years always did the same thing, even when I would try to come up with new ideas they always kept it exactly the same. When I went into Revamp it was so nice because my stylist Kelly not only gave me her ideas on what she thought would look good on me, but also listened to my likes and dislikes. I felt that she truely cared and wanted me to look and feel my very best, and I did! The atmosphere in the salon had a very warm and cozy feeling to it, it seemed like all the employees got along very well and seemed more like friends then co-workers (most salons you can feel the tention and drama they're having behind closed doors). I loved my hair and the whole experience I had there! I can't wait to go back!

07/21/08

what a wonderful experience

by minnesnow at Citysearch

I went for a fresh new look and had cate as my stylist. What a change she made, I have nothing but compliments on my "New Look". I have been back twice and have nothing but praise for the salon and their staff,

• Pros: great stylists, very comfortable atmosphere
• Cons: inattentive front desk staff at times

06/22/08

Fabulous service!

by HeidiLindahl at Citysearch

Had the silhouette analysis done by Joann - Fabulous! She is amazing! So informative and educational! I would highly recommend it to ALL women wanting to know how to look their best in the RIGHT clothes. I will shop more confidently now knowing what to avoid and what looks best on me. This service is truly worth every penny!

06/07/08

HORRIBLE!!

by jaad at Citysearch

By far the absolute worst haircut and color that I have ever received. I wanted to change the shape of the layers but all stylist did was the same cut only shorter. After being very specific about wants and don't wants for color, I got exactly what I didn't want. Had to wait much longer that I wanted for a redo which turned out even worse. HUGE waste of my time and money, I now will have to pay another fortune to get it fixed elsewhere. Very, very disappointed. They did not by any means live up to the standards in which they portray. I am so embarrassed by the way my color and cut looks.

• Pros: styling products
• Cons: Staff's attitude, poor quality cut and color, did not get the b@ng for the buck

05/20/08

Extremely disappointing!

by ReviewsbyTLD at Citysearch

I am extremely disappointed with the service and professionalism of the staff at ReVamp Salon. I went to ReVamp a total of three times. The first visit I was extremely pleased and happy with the result. The second visit was with a different colorist and stylist who lacked professionalism and skills. My color looked worse than when I came into the salon. I went back the next week and the color was fixed, but temporarily since an all-over color was put in, which affected my re-growth tremendously. The third visit I went to the colorist and stylist that I worked with on my first visit and she indicated she didn't have any past records to refer to. The color came out looking dull. I sat in the chair for 2 hours while she did someone else?s hair and then came back to fix her error. In total, I sat in the salon for five hours. During this time I was not offered something to drink or given any compensation for my time. I phoned the salon to make them aware of the error and never received a call back as was promised. In addition, the reception was rude and unwelcoming. A salon experience should be relaxing and fun and this was neither. I would never send anyone to this salon!

05/14/08

Great Service and Atmosphere

by emgaz at Citysearch

I went in last month and used the $10 gift card for new clients (thinking that if I didn't like it, at least I saved some money). I will definitely go back! My stylist did exactly what I wanted and gave valuable feedback when I asked for advice. A month later, I still like my hair (so it wasn't one of those "Well it looked great at the salon, but I hate it now"). The atmosphere is really nice and not pretentious (like other salons in the area). Loved the stylist I had (Betsy - super sweet) and will definitely make my new salon!

03/20/08

fabulous service!

by labellevie at Citysearch

I got my mom a gift card for her birthday, and it was a treat to find that the message I wrote to be included with the card was actually handwritten! It was a nice touch. My mother decided to take me along to use her card, and we got a mani/pedi for the first time ever. It was wonderful! The staff was friendly and very professional, the salon itself was beautiful, and my mother and I really enjoyed the entire experience. It was worth the cost and we will definitely return!

• Pros: no pressure to buy products, great staff, beautiful facility, chic location
• Cons: none!