Sheraton Bloomington Hotel, Minneapolis South

03/08/09

Appalling ineptitude

by Pastornice at Citysearch

Never before have I been treated like this in a "Business Class" hotel. With the name "Sheraton" one expects some professionalism. Not in our experience - we came for business - - and found this place short on class.

We made a reservation a week prior to an expo at The Sheraton Bloomington in March '09. When we arrived (having failed to bring the confirmation number but who ever needs one?) we were told we didn't have a reservation. After being repeatedly asked if I could have spelled my name wrong (??!!) or if I might have used another name (??!!) we were given a room at the "group rate".

The room itself was adequate and clean - but there were no washcloths AT ALL; the bottled water was a $3.95 room charge; internet was extra; the paper was extra and the hair dryer on the wall didn't work. We received another hair dryer - but the wash cloths never did arrive.

Upon returning home I called the hotel with my confirmation number and the interesting fact that I paid five dollars more upon checkout than I was quoted at the time I made the reservation. Three times I was put on hold. Three times I spoke to different persons before being told they would call back. The moral of the story is they never did find my reservation OR confirmation number and the price originally quoted "was a mistake".

Actually - the mistake was in staying there at all. Beware!! If you are willing to risk it: take your confirmation number (though it might not help you) and be sure you know how to spell your own name. OR - - better yet just stay somewhere else!

• Pros: The room is attractive and clean
• Cons: unreliable, untrustworthy, poor customer service, some necessary items overlooked or ignored, unsatisfactory resolution to matters of issue, not at all worth the money or the hassle

Editorial Review

by Contributor at Citysearch

Business class hotel adjacent to the Minneapolis/St. Paul International Airport and the Mall of America; Internet access, sweet sleeper beds.