Litespa

07/29/2007 Posted by aparrilli

I went for an express Manicure/Pedicure. The "express" still cost $80, so it wasn't exactly cheap. However, the service I received was the worst manicure/pedicure I have gotten this summer in Minneapolis. The express does not involve any lotion (which it does at other salons) apparently (even though she tried to sell me on their lotion, of course). Who is going to buy something that wasn't even tried on them? I'm not certain if a regular manicure would be better, as the polish on my fingernails was done so sloppily, I was peeling it off of my fingers in big chunks. If I wanted my fingers painted with my fingernails, I can easily do that myself. Definitely not the work of a professional manicure. Bottom line--don't get the express at this salon if you want a real manicure/pedicure. $80 at this salon does not get you the same "express manicure and pedicure" that you can get at other salons in the area. I would recommend JUUT, which I have been to multiple times before (I couldn't get an appointment in time) instead. And watch the woman (asian, name started with an M) that likes to polish fingers in addition to nails--if you must go, make an appointment with someone else. I won't be going back.

01/26/2007 Posted by vonb0026

I have been to LiteSpa several times for bikini waxes. The first few times that I went I was very happy with the service, the waxer was very professional and made me feel comfortable in a normally uncomfortable and painful situation. She also did a very good job. However, the last two times that I went in I had a different waxer, I'm not sure if the other woman left or was just unavailable, but I couldn't get an appointment with her even upon request. The new waxer was okay, but she did a horrible job. She didn't remove all the wax and I was picking little bits off myself for the rest of the day (extremely painful!), and she didn't remove all the hair. It looked awful. The next time that I ended up with her, I told her I wanted her I wasn't happy the first time, and although she got all the wax this time, she didn't do a complete job and I was left will a lot of stray hairs. It looked terrible. After two bad experiences I decided not to return. I have gotten much better service at other places and for much better prices.

Pros: Atmosphere, location

Cons: Price, quality of service, pushy sales peopl

12/21/2006 Posted by kntgrl

When I set up my massage appt. I asked if they used oils, and they didn't give a straight answer, only that the masseuse would talk to me at my appt. time. They only had 3 or 4 kinds of lotion- of their own scents- none of which smelled very good to me. This was to be my fourth or fifth professional massage, and a gift from my spouse. I had a masseuse who smelled like cigarettes, and I had to interrupt the massage shortly after it started because the smell was awful. The masseuse was reluctant to admit to smoking, but ended the massage at that point by my request. I was shuttled without much discussion to get a manicure and pedicure. This service was fine, even good, but the walls were really dark pumpkiny color, not relaxing and I was stressed by then, and had taken time off for work for this purpose of relaxing. I was sent in my robe and pedicure sandals to dry my nails under a little machine that was hard to use, in a little dark corner of the waiting/entry area. I sat there for a really long time- without my watch or clock, and it must have been about an hour or so before the receptionist laughed and said "you can go whenever you want." I received a letter and a gift card to return again as an apology and give them another try- but I was not looking forward to that. I did not want to return and get stressed out again. If you go, go for a pedicure or manicure if you like dark walls. The pros were that my toes stayed painted for a long time, and I drank a lot of tea, like 5 cups while I was there.

Pros: drank lots of tea, toes stayed painted for a long time like a month

Cons: smoky masseuse, staff that didn't address my questions, expensive, no free parking,

04/28/2006 Posted by cherriehearts

I went to Litespa last weekend & I was just SO impressed with EVERYTHING!!! When I first stepped in, I was warmly greeted by their front desk staff. They showed me to an area that I could sit and wait for my massage therapist to come get me. She came and was just so friendly, she made me feel comfortable right away, seeing that this was my first time at a spa. I would DEFINITELY recommend Litespa to everyone I know!!!

12/07/2005 Posted by peter11

Litespa gives the impression of being an enticing place. But here is the thing folks- DON'T EVER GO THERE. The attitude of staff sucks and they need to learn a thing or two in speaking with clients. Net net, we have better places to go in Minneapolis downtown than there!!!

Cons: attitude

12/07/2005 Posted by deepti1910

I would strongly recommend everyone to avoid this place. The owner and the staff are just plain arrogant. I was a little late for my appointment they deducted the whole amount from my credit card without even giving me the service. They even asked me if I ever would want to be their customer. Who would want to be customers of such a place???? I think most of the positive reviews have been written by their staff.

Pros: NONE

Cons: Poor Service, Arrogant, Impolite

08/26/2005 Posted by c197933

Went for a massage. Requested a deep tissue and didn't get what I asked for. When I asked for a majority of the time to be concentrated on my back, I didn't get it. At that point I just layed there and tried to relax. Might as well get some benefit out of it, right? Then, I purchased an essential oil that the therapist used. I liked it. Well, it was around $70 for a tiny bottle (not marked). Got it home and had buyers remorse and decided to return it two hours later. At that point, I was told they don't do returns even though I had paid cash. I exchanged the oil for Nutrisodas, a book. Disappointing all-around!

07/28/2005 Posted by marblepops

The staff was very nice and friendly. They were a very pleasant group of people. But the facility was grossly over-priced for what it was. I have been to spas all over the USA, and this was more expensive than ones that I have been to in San Francisco, Beverly Hills, and New York. The quality is not as high, and the sales pressure is through the roof. Try another location.

Pros: open late, nice people

Cons: no parking, expensive, sales pressure, not enough privacy

07/16/2005 Posted by bobmackey1

I have gone to LiteSpa many time before and every time I have gone it has been a joyful experience. I started out as a hotel client getting a massage which was so convienient considering I had meetings all day and wanted a later massage. The therapist was very good and very intuitive. I recently moved to the city and have been frequenting Litespa, my first time in the spa I actually met the owner Kim McNair and she was a very knowledable and a wonderful woman. I have been to many spas and I have never had the joy of actually meeting the owner. I have enjoyed even their new location on Harmon and recieved a haircut that was great and the spa is beautiful. I have never been pressured to buy product although I have bought a couple of their recommendations and have been pleased with the results.

Pros: Front Desk, Owner, Staff

Cons: Parking

07/06/2005 Posted by trimspa

I was told by a dear friend that Litespa had a weight loss program. I went in one day to find out what it was all about. The front desk was knowledgable about their products, but they were to pushy in selling them. They told me that my current weight loss program was all wrong, and that their program would "save the day." I told them I was going to think about it, then they gave me all these coupons to use! Now I am the kind of lady that need to think things over before she goes through with things, and I was way to pressured in this situation. I left and never came back. There is something to be said for good customer serivce. Litespa was too pushy!

Pros: parking, flowers

Cons: decor, front desk, attitude