Pizza Luce
Minneapolis, MN 55408
Phone: (612) 827-5978
10/20/2007 Posted by localcelebrity222
I feel bad because Luce has been a favorite of mine for years. I always order delievery and up until the last few times I placed an order, things went along OK. Not the fastest or the best food in town, but food you can get at 2am. I consider myself a reasonable and polite person (and as a person also in the service industry, a little more understanding of the ebbs and flows of customer service) HOWEVER, the last 2 times I have ordered from this location, I have received, what I believe, to be the worst customer service ever (and in 12 years of waitressing, that says a lot). The first time they said 45 minutes to an hour. That's cool. After 90 minutes, I called and was told (very rudely) by the woman who answered the phone that "it's on its way!" No "I'm sorry" or anything. Hey, I get it. Sometimes things happen but an apology would have been nice, as I was politely asking about my food that I had ordered and hour and a haf prior. The second time, ANOTHER 90 minutes went by and when I called about THIS ONE, i was (again) rudely told that "The driver tried calling you but you didn't answer." When I asked why the driver didn't ring my DOORBELL (as a delievery person SHOULD) he said that since it was a duplex, he "didn't have time to sit there and ring doorbells." Well, it IS a duplex but the addresses are different for each unit, which Luce knows since I've told them this. He then proceeded to argue with me and then hung up on me. Anyway, I finally got my food and the manager DID comp it, however I will never order from this place again. Seriously, people. It's pizza. It's not that hard. And rudeness is NEVER ok, especially to someone who's nice about it. For mediocre pizza and crappy service, I'll go somewhere. Dulono's and Galatic have much better food anyway. Sorry Luce, but you worked my last nerve:(
Pros: late night delievery
Cons: customer service, very inaccurate delievery quote times, mostly customer service!
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