Uptown Imports - Auto Repair
Minneapolis, MN 55408
Phone: (612) 822-6490
04/14/2008 Posted by castner
After suffering through multiple major repairs on my 2001 Saab 9-5 at other "Repair Shops", I was forced into searching for a professional, reputable repair facility. I spoke to friends, family and even went so far as to ask a technician at the Saab dealer if he had any suggestions as to where I might find someone that did high quality work for a reasonable price? When the Saab technician pulled me aside and said that "Uptown Imports will take care of you", I made the call. In January of this year my 17 year old daughter was driving my Saab (I'm sure with kid gloves) down 394 at an undetermined speed when the engine was blown. I live west of the metro, so I had a shop in Mayer, MN locate a used motor with 35K miles and they installed it for a total of $6200. Shortly after the 30day warranty expired it began to leak oil. The leak worsened and I returned to the scene of the crime. I was told I shouldn't have bought a used engine. Not quite the answer I was looking for. My search mentioned earlier began. I was greeted on the phone by Steve and treated more professionally than I am at my doctor's office. He thoroughly explained what they would do to diagnose the problem and said they would contact me as soon as they knew what the best plan of attack would be. He followed through exactly as stated and I was given a quote over the phone which they stood by. In each and every instance John and Steve have done exemplary work on my Saab and I have nothing but praise for Uptown Imports! I have been in sales for over twenty years and consider myself to be driven to exceed all of my customer's expectations; it is for this reason that I also have very high expectations when it comes to receiving service of any type. Uptown Imports has exceeded those very high expectations on every visit regardless of the complexity, and it is for this reason that I am writing this in praise and my highest recommendation!
Pros: Best bathroom I have seen even in fancy resteraunts, my wife loves the hand lotion!
Cons: Wish I would have come to them 1st
Write a review and share your thoughts with others
