Motorwerks Bmw

10/24/07

Poor Service and Lack of Honesty.

by altec72 at Citysearch

I took my 540i into Motorwerks BMW for service on 8/02/07, they wanted to charge me $900+ for new front struts saying they were leaking. I told them I just had them replaced at a BMW dealer back in Colorado 4 months ago!

They were speechless at that point so I just went ahead with the oil change. However, during my lunch break I see my car at the Galleria in Edina and what appears to be 3 technicians getting into it with carryout bags from a restaurant. I verified it was my car by the license plate and exterior features, sure enough it was. I write down the mileage everytime I drop my car off for service anywhere and this time for an oil service they apparently had to put on 12 miles.

So not only did I just go in for an oil service, but they wanted to clean another $900+ and took my car to lunch. When I explained this to the service manager he assured me that this could not have happened because all his technicians are the highest rated and most trustworthy techs in the metro. Having seen what happened with my own eyes and hearing the BS on the phone, I again was relentless with making my point, he told me to stop back in for a free car was next time my car was dirty and is sorry for my dissapointment with this service visit. Not only was he unempathetic about the issue, but he had the smell of alcohol on his breath. Makes me wonder a bit.

I would never ever go back!!!! They will try to steal your money!!! Remember, they have that big building to pay for.

• Pros: Beautiful building and clean shop
• Cons: Dishonest service department and a manager who didn't care about his customer

12/04/08

HORRIBLE!

by Gerbil21 at Citysearch

My wife and I bought our NEW Mini Cooper S there in 2006. It was a great car until January 2008, which is when the "EP" light came on. This is a dummy light that means END OF PROGRAM, a computer problem that relates to the transmission.

So, my wife brings it up there, and they reset the computer, and say that should take care of it... INCORRECT! The EP light came on the next DAY!

We bring it up there, get a loaner, they "fix it" again... Nope. So we go through this back and forth process a total of 5 times, to no avail. Meanwhile the transmission is getting much worse each time we get the car back, rather than repair it, they would screw around with it. One time, my wife was almost stranded, because they wasted all of the gas (it was 3/4 full when brought in), and did not bother to inform her at the very least, or refill it!

Sure, the customer service guys were on the nicer side when we would bring the car in, but that is their job, to make each customer feel precious.

I could go on and on and on about how all of this transpired, but I have to get to the good part...

My wife and I finally resolved to having the car repurchased under the lemon law statutes. Motorwerks itself was unwilling to approach us at this point! They said that we could not use the lemon law when the car was under warranty... FALSE.

So, we contacted BMW corporate, and Salvatore T. took care of us, along with the BetterBusinessBureau Automotive Division's assistance. After about 8 weeks of paper work and such, we had our issue resolved, but that was no thanks to MOTORWERKS. They made my wife and decide from there on that we will NEVER step through their doors again.

Motorwerks BMW in Bloomington Minnesota gives the BMW brand a bad name.

• Pros: Clean
• Cons: If you need repairs, look elsewhere

01/17/08

Terrible Experience in Sales AND Service!!!

by spendless at Citysearch

I went to buy a BMW from this place and the salesperson, Oliver, was rude, inconsiderate and tried to push me into a higher priced vehicle than I could afford. I ended up buying a used 3 Series instead and won't be buying a new car there ever. 3 weeks after buying my 330i, I had it in for an inspection and service wanted $1100 for rear coil springs and rear shocks. I told them that this car was safety inspected and that I shouldn't have to pay for anything since it was within 30days of purchase. They told me it doesn't matter, these parts need to be replaced. I asked to speak to the service manager, Scott, and he told me if I don't want them to fix it, then come get my car. So I did and took it to Sears BMW instead where they said only 1 coil spring was broken and everything else appeared ok.

2 rude and greedy experiences in 1 month at this place. They'll try to clean you of everything in your wallet. Would not recommend at all!!!!

11/28/07

Poor Quality! High Prices For Less Work!

by savedough at Citysearch

Won't ever go back again! They messed up my car and when I brought it back with the Check Engine Light still on after only driving it for 1 day, the service manager called me and told me I owed them another $119 for checking it out again and the issue was my VANOS at a price of $943. He claimed it was an 'unrelated problem', however I had already paid over $1600 to fix it the first time. I told him my story and he told me HIS technicians do not make mistakes and wasn't going to budge for the diagnosis time to plug it into the computer. I paid the price, but won't do it again. A similar experience happened to me with them about 4 months ago, but figured I would give it another shot. Nice place and not very nice people. Two strikes and your out on this one. So I took my car down to an independent BMW shop and it turns out the 'perfect mechanic' at Motorwerks left my oil cap loose. The guys there put the cap on tight and cleared my Check Engine Light for free.

From now on I will be taking my car elsewhere where people know what they are doing!