Alex Audio & Video Service Incorporated
New Hope, MN 55428
Phone: (763) 533-5377
03/09/2007 Posted by dotprompt
Has contract with Best Buy to repair large televisions. Says they will pickup and return television and hook up exactly as the found it, even when asked multiple times. They even go to the trouble of labeling all cables they unhook. But then when they return television any cable they are unsure of they leave on the floor behind television, never informing owner they didn't connect all wires. For in-home service, they don't even do a cursory check to see if there is anything wrong. They came to the home labeled wires, removed TV, took it to their shop, took 4 days and $350 to determined nothing was wrong with TV, then returned TV and didn't connect all wires. When called afterwards they claim it's not in their contract with Best Buy, they do the best they can and they are not responsible to reconnect any of the wires even if their employees said they would. And unfortunately I didn't ask around ahead of time. Other friends and family have had similar experience with this company.
Pros: Nothing
Cons: Does not stand by employee's word.
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