Brookdale Honda
Minneapolis, MN 55429-1715
Phone: (763) 561-8111
Ratings & Reviews Summary for Brookdale Honda
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User Reviews for Brookdale Honda
08/08/2008 Posted by booster
Horrible experience with rude, nasty, demeaning folks. They said our research was wrong, other dealers were lying, that we were "stupid and naive". The even accused me of not liking my wife because I wasn't going to buy 4wd instead of the fwd we wanted. They told her that maybe she didn't deserve a power seat because she was too cheap to pay their (very high) price for a CRV EXL model. As we were leaving the internet guy was stilling insulting and demeaning us, telling us that we needed to go home and do some research to find out what he was saying was correct (in his best scolding voice). We went to another dealer and got exactly what we wanted at the deal that Brookdale said we were "stupid and naive" to even ask for. This is a totally low class operation that I would not recommend to my worst enemy.
Pros: Allow long test drives
Cons: Rude, nasty, condescending staff, high prices
05/19/2008 Posted by jankra
DO NOT SHOP HERE! These people fit every cliche' of a "used car dealer" but they include their poor business ethics on new cars too. BEWARE!!!!!!!
Pros: None
Cons: Everything and everyone
12/12/2007 Posted by hmk9
Had a decent service from Rick G, a car salesman, however, when the business office (Adam) got involved, the whole thing went downhill. Not only did they raise the rate of my warranty after I signed the initial purchase agreement, they also forgot to write the price of my warranty into the auto loan. When Adam asked me to come in and re-sign papers for a THIRD time, I refused. Instead of apologizing and politely negotiating, Adam tried his best to guilt and bully me into signing. At the conclusion of multiple phone calls with Adam Peterson, I learned that I don't have a moral compass, don't know the difference between right and wrong, and am not smart enough to make my own decisions. Sounds like great customer service to me. Will NEVER service my car there or buy another car from Brookdale Honda.
Pros: Honest about the mistake that they made
Cons: Made quite a few mistakes, Very poor customer service from business office
