Room & Board

05/21/2008 Posted by dman178

I purchased $30,000 worth of furniture from Room and Board for a vacation home. While I was happy with the furniture, I was not happy with their customer service. Upon ordering the furniture, they informed me of their delivery policy which was that they would give me a specific date when the furniture would be delivered and it was not able to be changed. I accepted this and made arrangments for people to be at the residence for the delivery and made sure the house was clear of contractors working on the house. I got a call at 2pm in the afternoon the day before the delivery stating it would not make it on their scheduled date and they would tell me in the next day or so when it would make it. While I understand these things happen, they are the ones who made this strict "no change date" policy. I accepted their conditions, and then they changed them on me. I made rearrangements for the new date they gave me two days later, and personally had to fly out to meet the truck and still pay the original caretaker who cleared his entire day to be at the house for the first delivery date. When I spoke to customer service at Room and Board to ask them to absorb some of my costs, all they would do is credit the $260.00 del fee. Then the woman on the phone had the nerve to say my story of what happened seemed to change several times. WHAT??? They missed their delievery date and it cost me some serious bucks because of it. Give me store credit for my pain and lost time and $$$. Don't insult me on the phone and credit me a measily $260 on a $30,000 order. I was absolutely amazed at her comment and lack of interest in making things right. They need to get a clue on the customer service side of their business. Their are many competitors offering similar furniture and would have really taken care of this type of screw up.

04/02/2008 Posted by sheas

My husband and I live in South Dakota and have purchased from Room & Board on two different occasions and both times we've been extremely happy. We usually place our order on their website and always receive a phone call from their customer service within minutes to confirm our order and ship date. Delivery is always prompt and professional (and affordable at $199 considering it's coming from four hours away!). The furniture is high quality, usaully stain resistant (it has to hold up to five dogs) and more stylish than anything we'd be able to find locally. Our most recent purchase was delivered just yesterday and I received an email within a few hours from Room & Board Minneapolis wanting to make sure everything went well and we were enjoying our new couch. I will not hesitate to recommend Room & Board to everyone I can!

Pros: Great customer service, awesome designs, stain resistant fabric

07/19/2007 Posted by gbee

We have bought many furniture items from Room and Board and are thrilled with our purchases. The design is clean, beautiful, timeless and well-made. Our house looks beautiful and hip! The service has been excellent. We have found the staff extremely professional and accomodating. The service is excellent from the shopping environment, to design advice, all the way to delivery. When we asked if it was possible to make a return, as we simply changed our minds, it was no probem (would have been difficult in any other store). Highly recommended.

09/30/2006 Posted by furniturefan

Recently I purchased a $1000 chair from Room and Board. Waited a week and drove out to pick it up. Got it home, unwrapped the carefully wrapped chair to discover a white scratch on the arm, additional scratches on the other arm and a rather unattractive splotch on the leather. I called to have the situation remedied. I understand occasional mistakes may happen but the quality of a company is really determined by how it handles its mistakes. I was notified that it would be an additional 1.5 weeks to replace the chair and Room and Board was not willing to make any concession for the wait, hassle, frustration and the fact that I would have to keep a covered, defective chair in my living room. I am disappointed by this exchange as I have bought couches, tables and chairs from Room and Board before with no problems which is why I have gone back. Frankly, I would like to stay as a customer but Room and Board needs to be responsible when they inconvenience their customers and should behave accordingly. In this day of customer service and stiff competition, it really was a surprising response from Room and Board. So be wary!! Inspect before you accept!