Ralph's Shoe Service
Edina, MN 55435
Phone: (952) 927-8533
12/13/2007 Posted by uradel
I was searching all over the area for a craftsman to make a simple repair. I needed a new zipper on a Moroccan Expedition bag. The first encounter was with a clerk that said they could not replace zippers even though I called in advance to find out if they did and was told yes, bring the item in for evaluation! So I left and returned at a time when they had a different clerk. Clerk number two said it would cost approximately $50.00 (for a zipper replacement!?) I left and brought it back to Chicago with me and had it done at a shoe shop for $20.00 This is a very poor way to conduct business.
Pros: none
Cons: inept clerks-no professionalism
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